Caroline Hale
Muncie
Summary
Dynamic and results-driven professional with leadership experience at Starbucks, excelling in team collaboration and problem-solving. Proven track record in training staff and enhancing customer satisfaction while maintaining safety standards. Adept at cash handling and ensuring a clean, organized environment, contributing to overall operational efficiency.
Overview
4
4
years of professional experience
Work History
Team Member
Dunkin' Donuts
11.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Shift Lead
Starbucks/Giant Eagle
08.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Shift Leader
Laser Flash
02.2021 - 01.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
Sales Floor Associate, Cashier
Michaels
09.2022 - 01.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
AWS Certification - Welding
Ivy Tech Community College of Indiana
Muncie, Anderson05-2025
Skills
- Problem-solving
- Teamwork and collaboration
- Clear communication
- Attention to detail
- Cleaning
- Leadership qualities
- Workplace safety
Accomplishments
- AWS Certified Welder
- Starbucks Certified Coffee Master
Timeline
Team Member
Dunkin' Donuts
11.2024 - Current
Shift Lead
Starbucks/Giant Eagle
08.2023 - Current
Sales Floor Associate, Cashier
Michaels
09.2022 - 01.2023
Shift Leader
Laser Flash
02.2021 - 01.2024
AWS Certification - Welding
Ivy Tech Community College of Indiana
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