Caroline Parker

• Advised clients on mortgage products and financial solutions.
• Analyzed financial information to determine loan eligibility.
• Facilitated communication between clients and lenders during the mortgage process.
• Responded promptly to inquiries from lenders, brokers, title companies or attorneys regarding status of applications or any additional information needed for approval and closing process.
• Participated in weekly meetings with management team to discuss current trends, market conditions and strategies for growth and development of business activities.
• Assisted clients in completing mortgage applications and required paperwork.
• Prepared and reviewed loan documentation for accuracy and compliance.
• Maintained up-to-date knowledge of changes in the mortgage industry, including regulations, policies and procedures.
• Analyzed financial data, credit reports and loan documents to determine eligibility for mortgage loans.
• Monitored progress throughout the entire loan process while keeping clients informed at all times.
• Collaborated with team members to ensure timely completion of projects within established deadlines.
• Facilitated the application process by gathering documentation and verifying accuracy of information.
• Gathered client debt, credit and income information to determine loan eligibility.
• Informed customers of application deadlines, approvals and denials.
• Prepared and reviewed loan agreements to ensure accuracy and completeness.
• Provided personalized loan options to meet clients' financial needs.
• Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
• Set up debt payment plans based on client credit, income and assets.

• Led strategic planning and execution of operational initiatives at Akira, optimizing processes, and driving efficiency improvements to support organizational growth and enhance overall productivity.

Supervised and trained cashiers: assigned tasks, provided guidance, and ensured cashiers adhered to company policies and procedures.

Managing Cash Handling: Head cashiers oversee cash flow, reconcile cash drawers, and prepare financial reports.

Ensuring Customer Satisfaction: They handle customer complaints, resolve transaction issues, and maintain a positive checkout experience.

Maintained Inventory: Involved in monitoring and scanning new inventory and shipments into the store, as well as the inventory levels of items like gift cards and promotional materials.

Replacing and Relabeling: Responsible for changing price tags on individual garments, or racks of clothing, to reflect the new markdown price.

• Oversaw daily operations to ensure efficient workflow and productivity.
• Developed, implemented, and enforced operational policies and procedures.

• Coordinated discharge processes and secured necessary nursing and delivery services by engaging with patients, referral sources, sales, pharmacy, and nursing teams.
• Processed benefit verifications and authorizations for new referrals with speed and accuracy, ensuring all required documentation was created, communicated, and obtained.
• Supported financial processes by securing upfront patient payments and directing patients to financial assistance programs when necessary, while also contributing to claim management and denial resolution activities.

• Coordinated care for members with behavioral health conditions, ensuring effective use of clinical, social, and community resources for intensive interventions.
• Conducted comprehensive health assessments, encompassing psycho-social, physical, medical, behavioral, and financial factors, to develop and implement personalized care plans.
• Collaborated with interdisciplinary teams and external stakeholders to address care gaps, optimize interventions, and facilitate cost-effective delivery of quality care.
• Monitored and evaluated care plans to measure intervention effectiveness and adjusted strategies to enhance health and quality of life outcomes.

• Managed the implementation process for clients in the O500 Regional Segment, ensuring seamless communication and collaboration with Implementation Managers and matrix partners to address benefit questions related to plan designs and business service administration.
• Oversaw the creation and maintenance of final employer Benefit Summaries and Summary of Benefits and Coverage (SBCs), ensuring accuracy and alignment with client intent and requirements.
• Acted as a subject matter expert for ePro, responsible for reviewing and analyzing implementation source documents, coordinating updates with legislative analysts, and managing client benefit updates and inspections.
• Provided support for end-to-end audits to identify and resolve discrepancies in source documents, collaborating with Implementation Managers on necessary maintenance activities and updates.

• Researched and analyzed CMS1500 and UB/COB claim edits to ensure accurate benefit application and facility claim adjudication, including coding and reimbursement methodologies.
• Resolved claims requiring adjustments and identified claims with inaccurate data for review, maintaining productivity goals and quality standards.
• Applied hospital contract pricing and completed special projects while adhering to departmental and company policies and procedures.

• Processed and adjudicated claims by applying accurate payment criteria, hospital contract pricing, and reimbursement methodologies, ensuring compliance with company policies and procedures.
• Conducted thorough research on CMS1500 claim edits to appropriately apply benefits and resolved claims requiring adjustments, maintaining high productivity and quality standards.
• Collaborated effectively with team members to identify and review claims with inaccurate data, contributing to special projects and overall team success.

• Directed the resolution and adjustment of claims by leveraging a thorough understanding of standard medical coding and reimbursement methodologies, including CPT, ICD-10, HCPCS, DRG, and Rev Codes.
• Conducted comprehensive research on CMS1500 claim edits to ensure accurate benefit application and adherence to hospital contract pricing.
• Maintained productivity goals and quality standards while effectively managing claims requiring review or adjustments, contributing positively as a collaborative team member.

• Managed incoming calls from members and providers, ensuring accurate documentation and consistently meeting individual performance targets in alignment with call center objectives.
• Assisted callers with Web Portal registration and usage, and collaborated effectively with other departments to enhance service delivery.

• Maintained personal hygiene and provided wound care for patients with pressure ulcers, bed sores, and surgical site wounds, while ensuring accurate documentation of vital signs, including blood pressure, pulse, temperature, and respiration.
• Demonstrated strong interpersonal skills by building rapport with patients, enhancing their comfort and overall experience.

• Maintained personal hygiene and provided direct care for residents, including wound care for pressure ulcers, bed sores, and surgical site wounds, while adhering to safety procedures during patient transport.
• Assisted nurses by preparing and administering injections and enemas, reviewing medical charts, and maintaining accurate records of patient care, condition, progress, and concerns.