Summary
Overview
Work History
Education
Skills
Timeline
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Carolyn Kitchens

Carolyn Kitchens

Nappanee

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

14
14
years of professional experience

Work History

Associate

DSW
04.2011 - 03.2015
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Greeted customers and provided outstanding customer service.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.

Office Assistant

Keystone RV
02.2015 - 10.2021
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
  • Coordinated and scheduled meetings and appointments.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Reduced errors in documentation by meticulously proofreading and editing written materials.
  • Managed filing system, entered data and completed other clerical tasks.

Travel Agent

Evolution Travel
02.2020 - 04.2022
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Followed up with customers to increase customer service with travel plans.
  • Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
  • Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
  • Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
  • Increased repeat business with exceptional customer service and follow-up communication.
  • Streamlined booking processes, reducing errors and improving efficiency.
  • Generated travel-related reports for clients to facilitate decision-making.

Kountry Cabinets and Home Furnishings

Designer and Office Purchaser
11.2021 - 01.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Learned and adapted quickly to new technology and software applications.
  • Designed projects for clients using 2020 design software
  • Worked with clients to achieve their vision for their space
  • Scheduled consultation meetings with new clients to talk about their project
  • Maintained great relationships with Professional contractors, interior designers and retail clients.
  • Performed purchasing tasks and general office duties

Kitchen and Bath Designer

CliqStudios
09.2023 - Current
  • Enhanced customer satisfaction by providing personalized kitchen and bath design solutions.
  • Conducted thorough site evaluations to identify potential challenges and incorporate necessary adjustments into project plans.
  • Optimized use of space in kitchen and bath designs by incorporating creative storage solutions.
  • Delivered functional yet aesthetically pleasing designs by balancing client preferences with practical considerations such as budget constraints or architectural limitations.
  • Collaborated with clients to select the perfect materials, finishes, and fixtures for their dream spaces.
  • Built strong relationships with vendors, ensuring high-quality products at competitive prices.
  • Utilized 3D rendering software to create realistic visualizations of proposed designs, aiding in client decision-making processes.
  • Managed multiple projects simultaneously while maintaining keen attention to detail throughout all stages of the design process.
  • Participated in trade shows and networking events to promote the company''s services and generate new leads for potential projects.
  • Stayed current on industry trends and emerging technologies, incorporating them into innovative designs as appropriate.
  • Illustrated visual concepts during client presentations through detailed plans and sketches.
  • Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
  • Conducted client consultations to understand requirements and preferences.
  • Kept up and managed my CRM.
  • Called and emailed clients to ensure a smooth designing process.
  • Streamlined communication between clients, contractors, and suppliers to ensure seamless project execution from start to finish.

Education

Interior Design

Ivy Tech Community College of Indiana
South Bend, IN
09-2011

Skills

  • Detail-oriented
  • Customer service
  • Patience and empathy
  • Time management skills
  • Team collaboration
  • Reliability and punctuality
  • Dependability
  • Customer engagement
  • Goal-oriented mindset
  • Cooperative attitude
  • Problem-solving skills

Timeline

Kitchen and Bath Designer

CliqStudios
09.2023 - Current

Kountry Cabinets and Home Furnishings

Designer and Office Purchaser
11.2021 - 01.2023

Travel Agent

Evolution Travel
02.2020 - 04.2022

Office Assistant

Keystone RV
02.2015 - 10.2021

Associate

DSW
04.2011 - 03.2015

Interior Design

Ivy Tech Community College of Indiana

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Carolyn Kitchens