Carrie McCracken
Indianapolis,IN
Summary
Supportive Team Lead with twenty years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity and building positive rapport.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Team Lead, E-Commerce
Kroger
12.2023 - Current
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Medical Technologist I - Point of Care Testing Services
IU Health University Hospital
12.2014 - 02.2020
- Instrument Validation
- Correlation Study
- Initial Training Bed-side Staff (+30)
- Staff Recertification (annual)
- Customer Service/Troubleshooting
- Programming
- Inventory; large scale
Medical Technologist I – Generalist
IU Health Tipton Hospital
03.2010 - 12.2014
- Laboratory Bench Tech; all areas
- POCT
- Quality Control
- Machine Maintenance
- CAP Survey
- Reagents/Solution Preparation
- Phlebotomy
Bioanalyst – General Supervisor
Advance Testing Laboratories
02.2007 - 10.2008
- Company Overview: Contract of Eli Lilly Corporation – Greenfield, Indiana/Indianapolis, Indiana
- Phase I Specimen Processing Small ADME
- Necropsy dissection/Phlebotomy
- Sample Management
- Creation of Studies for Senior Scientists
- Phase II Analytical Analysis and Quantification
- Phase IV Specimen Processing
- Contract of Eli Lilly Corporation – Greenfield, Indiana/Indianapolis, Indiana
Education
Bachelor of Arts - Chemistry
The Ohio State University
Columbus, Ohio06.2003
Skills
- Trend tracking
- Work assignment delegation
- Performance monitoring
- Regulatory compliance
- Complaint resolution
- Attention to detail
- Quality control
- Equipment maintenance
- Deadline management
Timeline
Team Lead, E-Commerce
Kroger
12.2023 - Current
Medical Technologist I - Point of Care Testing Services
IU Health University Hospital
12.2014 - 02.2020
Medical Technologist I – Generalist
IU Health Tipton Hospital
03.2010 - 12.2014
Bioanalyst – General Supervisor
Advance Testing Laboratories
02.2007 - 10.2008
Bachelor of Arts - Chemistry
The Ohio State University
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