Carrie Meyer
Cedar Lake
Summary
Information Technology Professional experienced in system analysis and IT solutions. Improved operational efficiencies and delivered high-quality technical support through strong analytical and communication skills. Focused on contributing to team success while adapting to evolving project needs and fostering continuous learning.
Overview
1
1
Certification
14
14
years of professional experience
Work History
IT Analyst-Incident Manager
Canadian National Railroad
Homewood, IL
01.2023 - 10.2025
- Led root cause analysis for Priority 1 & 2 incidents, coordinating effectively with stakeholders to identify and address underlying issues.
- Managed incidents and escalations across multiple groups, ensuring timely reassignment and resolution.
- Follow the Change and Release Management processes by initiating Change Controls and executing cut-over plans.
- Monitored key performance indicators to track progress and performance metrics.
- Plan business analysis activities for projects/initiatives.
- Understand cross-project dependencies to align project deliverables.
- Document solution designs, deployment instructions, test procedures, test reports, etc.
- Oversaw Sarbanes-Oxley Act (SOX) compliance reports and audits, ensuring adherence to regulatory requirements.
Network Operations Manager
Canadian National Railroad
Homewood, IL
12.2021 - 01.2023
- Led Network Operations Center, overseeing all supervisory duties to ensure effective operations.
- Coordinated operation calls, escalations, derailments, and safety incidents to maintain operational continuity.
- Manage incoming calls and escalation providing resolution in a timely manner.
- Uses objective and fact-based problem solving techniques to perform root cause investigations, and makes practical recommendations to prevent reoccurrence of failures or safety issues
- Identified opportunities for process and technology improvements, enhancing equipment reliability and performance.
- Improves processes on a continuous basis to enhance safety, security and to reduce CN's environmental footprint
- Developed and led teams to achieve operational goals
- Applies analytical thinking to make recommendations that pursue sustainable performance
- Deals with pressure and change by staying calm to quickly adapt to changes
- Can solve complex problems using creativity and flexibility
- Shares timely information within and across functions to get things done effectively
- Builds and maintains an internal network to support a better overall work experience
- Inspires others with impactful communications and adapts to the audience
- Manage the mechanical quality and control team
- Limiting delay on the main line, and keep trains moving
- Abide by FRA regulations and ensure procedures are in place.
PTC Supervisor
Canadian National Railroad
05.2016 - 12.2021
- Managed incoming calls from train crews regarding PTC issues, resolving or escalating to appropriate tiers.
- Collaborated with ROC/PTC Chiefs to address PTC issues, enhancing coordination with back office and transportation events.
- Adhered to FRA rules and regulations to ensure compliance and safety.
- Monitor train movements in order to provide increased safety.
- Create tickets using HPSM, & add any useful information for our support groups from tolls we are provided(Train History, Kibana, OMI,LMS,TMDS reports).
- Attended a variety of classes/courses to build knowledge on PTC, basic operations, as well as participating in a three week course for the conductor program that included; signals, rules, time tables, and security awareness testing.
- Traveled to Montreal for training on new tools and to Destrehan, Louisiana for PTC on Baton Rouge Sub, gaining insights into locomotives and rail industry operations. Trained for one month on the Signals and Communications desk as well as RTC Desk. ITIL certified.
Flooring/ Blind Specialist
Home Depot
Schererville, IN
03.2014 - 05.2016
- Coordinated estimates, ordering, and installation for diverse home renovation projects, serving personal residences, contractors, and commercial businesses.
- Educated customers on product features and demonstrated installation processes to enhance their understanding and satisfaction.
- Knowledgeable of the Point of Sale (POS) computer system, processing payments/online orders, and scheduled installations.
- Completed cashier training to efficiently handle transactions and provide customer service.
- Maintained knowledge of current sales and promotions, inventory, rearranging floor displays, policies regarding payment and exchanges, confidential information, and security practices.
- Led safety initiatives as Safety-Infocus Captain, ensuring all departments maintained compliance with medical and safety standards.
Sales Associate, Temporary Sales Manager
Bath & Body Works
Schererville, IN
11.2013 - 05.2015
- Directed and supervised employees in sales and inventory-taking while reconciling cash receipts.
- Opened and closed store daily, managed operational tasks, and coordinated employee break schedules to ensure adequate coverage and training.
- Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Night Supervisor/Team Leader
Gayety's Ice Cream Parlor
Lansing, IL
10.2011 - 11.2013
- Delegated duties and responsibilities to employees to enhance team workflow.
- Trained employees on food preparation, sanitation, and safety procedures to ensure compliance and maintain high standards.
- Completed and balanced cash receipts at end of day or shift, ensuring accuracy and accountability.
- Performed various financial activities such as cash handling, deposit preparation, and payroll.
Education
High School Diploma -
Indiana University Northwest
Gary, IN05-2015
Core 40 Diploma - undefined
Highland High School
Highland, IN06-2012
Skills
- Incident Response
- Incident management
- Technical Support
- Operational backround
- Microsoft Office proficiency
- Team leadership
- Decision-making
- Efficient under pressure
- Multitasking
- Proactive
- Willingness to learn
- Verbal communication
- Positive Attitude
Accomplishments
- Supervised team of 7 staff members.
- Resolved product issue through consumer testing.
- Consistently met or exceeded performance goals/deadlines
- Trained and mentored new team members
- Resolved customer concerns resulting in high customer satisfaction
- Recognized for strong attention to detail when monitoring train movements, schedules, and operational changes.
Certification
- Certified ITIL
Languages
English
Timeline
IT Analyst-Incident Manager
Canadian National Railroad
01.2023 - 10.2025
Network Operations Manager
Canadian National Railroad
12.2021 - 01.2023
PTC Supervisor
Canadian National Railroad
05.2016 - 12.2021
Flooring/ Blind Specialist
Home Depot
03.2014 - 05.2016
Sales Associate, Temporary Sales Manager
Bath & Body Works
11.2013 - 05.2015
Night Supervisor/Team Leader
Gayety's Ice Cream Parlor
10.2011 - 11.2013
Core 40 Diploma - undefined
Highland High School
High School Diploma -
Indiana University Northwest
AWARDS
Received many customer service awards., I was 1 out of 10 associates picked from 120 for an all star award., Received award for volunteering over 160 hours at Munster Humane Society., Earned many volunteer awards in High School for Key Club/Volunteering., Competitive Selling Award at Home Depot grossing over $17000 in one week in sales. (2014-2016)