Carrie Pruett
Carmel
Summary
Operations executive with 12+ years of experience leading global teams, scaling delivery organizations, and driving execution across complex, multi-million-dollar programs. Proven ability to build operating models, align product strategy to execution, and deliver at scale across distributed teams. Trusted partner to executive leadership, with deep expertise in supply chain, enterprise systems, and Agile product delivery.
Overview
14
14
years of professional experience
Work History
Director / Program Operations Lead
Accenture
01.2017 - Current
- Lead operations for a $250M enterprise transformation program for a Fortune 100 industrial client ($68B+ revenue), delivering 4 ISV products on Microsoft Dynamics 365 across 5 workstreams within a 20-month timeline
- Direct a global team of ~150 (50/50 onshore/offshore) across the U.S., Canada, Argentina, India, and the Philippines, driving alignment, accountability, and execution across regions and time zones
- Establish and run program operating model (roadmap, PI planning, governance, dependency management) as Scrum of Scrums lead for multiple Agile teams
- Partner with Managing Directors and client executive leadership (Chief Product Manager, Product Director) to align delivery with product vision, manage escalations, and ensure outcome-driven execution
- Led adoption of Azure DevOps as the system of work, improving delivery transparency, coordination, and execution discipline across teams
- Formerly Blue Horseshoe Solutions
PMO Lead / Project Director
Accenture
01.2019 - 01.2024
- Built and scaled internal PMO, standardizing delivery frameworks, governance, and reporting across the organization
- Reduced portfolio write-offs from ~4% to ~2% by improving estimation rigor, governance, and delivery oversight
- Led PMO through acquisition by Accenture, successfully integrating methodologies, tools, and operating structures
- Oversaw portfolio delivery, improving predictability, resource alignment, and client outcomes
- Served as Culture Lead across 5 international offices, driving initiatives that strengthened collaboration, trust, and continuous learning
- Formerly Blue Horseshoe Solutions
Supply Chain Consultant / Project Manager
Accenture
01.2015 - 01.2019
- Led implementations of Microsoft Dynamics AX 2012 and Dynamics 365 F&O across production, trade & logistics, and warehouse management
- Designed and optimized client supply chain processes, improving operational efficiency and system adoption
- Formerly Blue Horseshoe Solutions
Transportation Superviso & Supply Planner
PepsiCo
03.2012 - 05.2015
- Managed daily transportation planning and driver routes
- Supervised 15-20 drivers depending on the season, maintaining their schedules and assigning loads
- Coordinated loads with other production facilities to prevent dead-head loads
- Ensured timely bottle and can pickups and delivery for production
- Coordinated truck maintenance to ensure the trucks were maintained and available for loads
- Planned warehouse supply balancing for a high-volume beverage manufacturing facility
- Coordinated cross-functionally to optimize inventory flow, regional supply, and routing efficiency
Education
Bachelor of Science - Logistics, Materials & Supply Chain Management
The Ohio State University – Max M. Fisher College of Business
Bachelor of Science - Marketing / Marketing Management
The Ohio State University – Max M. Fisher College of Business
Skills
- Operational Strategy
- Global Team Leadership
- Program & Portfolio Management
- PMO Leadership
- Product Delivery (Agile/SAFe)
- Supply Chain & Logistics
- Process Optimization
- Executive Stakeholder Management
Personal Information
Title: Director of Operations | Global Program & Product Delivery Leader
Key Impact
- Scaled and led global operations across 150-person distributed teams delivering complex product portfolios.
- Built PMO and operating models that improved execution consistency and organizational alignment.
- Enabled enterprise Agile transformation and product delivery at scale for Fortune 100 client.
- Early career foundation in supply chain operations and logistics optimization at PepsiCo.
Core Expertise
- Operational Strategy
- Global Team Leadership
- Program & Portfolio Management
- PMO Leadership
- Product Delivery (Agile/SAFe)
- Supply Chain & Logistics
- Process Optimization
- Executive Stakeholder Management
Timeline
PMO Lead / Project Director
Accenture
01.2019 - 01.2024
Director / Program Operations Lead
Accenture
01.2017 - Current
Supply Chain Consultant / Project Manager
Accenture
01.2015 - 01.2019
Transportation Superviso & Supply Planner
PepsiCo
03.2012 - 05.2015
Bachelor of Science - Logistics, Materials & Supply Chain Management
The Ohio State University – Max M. Fisher College of Business
Bachelor of Science - Marketing / Marketing Management
The Ohio State University – Max M. Fisher College of Business