Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carrie Wiles

Avon

Summary

Financial records and processing Results-oriented. Quick learner, computer proficient. Highly motivated and goal driven. Experienced and skilled in collecting, monitoring, and studying data to analyze financial status and recommend possible resolutions.

Overview

20
20
years of professional experience

Work History

Collections Specialist

Mohela
Indianapolis
08.2025 - Current
  • Managed collections processes for delinquent accounts using specialized software.
  • Communicated with clients to negotiate payment plans and resolve billing disputes.
  • Collaborated with internal teams to streamline collections procedures and enhance efficiency.

Warehouse Associate

Ascena
Greencastle
04.2025 - 08.2025
  • Organized inventory in designated storage areas for easy access.
  • Maintained a clean and safe work environment following safety protocols.
  • Collaborated with team members to fulfill customer orders promptly.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.

Security Guard

Securitas Security Services
Avon
07.2024 - 11.2024
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Completed full building and grounds patrols to spot and investigate concerns.

Finance/AP/AR/Purchasing

State of Indiana Government
Indianapolis
02.2016 - 01.2024
  • Improved financial reporting efficiency through the automation of data collection and consolidation procedures.
  • Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
  • Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
  • Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
  • Created/maintained vendor relationships while procuring goods and services for the agency.
  • Monitored the needs for goods and services as well as performed 3-way match procedures for efficient costs, payments, and received goods.

CUSTOMER SERVICE REPRESENTATIVE

First National Bank
Plainfield
10.2005 - 02.2016
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Delivered prompt, accurate and excellent customer service.
  • Established new customer accounts including checking, savings, and safe deposit boxes.

Education

Bachelor of Science - Criminal Justice

Harrison College
Indianapolis, IN
09.2015

High School Diploma - General Studies

Cascade High School
Clayton, IN
05.1998

Skills

  • Microsoft Office
  • Data Analysis
  • Customer Service
  • Data Entry
  • Payment negotiation
  • Office Administration
  • Time Management

Timeline

Collections Specialist

Mohela
08.2025 - Current

Warehouse Associate

Ascena
04.2025 - 08.2025

Security Guard

Securitas Security Services
07.2024 - 11.2024

Finance/AP/AR/Purchasing

State of Indiana Government
02.2016 - 01.2024

CUSTOMER SERVICE REPRESENTATIVE

First National Bank
10.2005 - 02.2016

Bachelor of Science - Criminal Justice

Harrison College

High School Diploma - General Studies

Cascade High School

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Carrie Wiles