Carrie Williams
Indianapolis
Summary
Dynamic Medical Assistant with extensive experience at St Francis FPN, excelling in patient intake and education. Proven ability to enhance clinic efficiency through meticulous clinical documentation and empathetic patient care. Skilled in EKG administration and scribing, fostering strong patient relationships and ensuring adherence to safety protocols for optimal care delivery.
Overview
26
26
years of professional experience
Work History
Medical Assistant/preceptor, Internal Medicine
St Francis FPN-Heartland Internal Medicine
04.2018 - Current
- Assisted in patient intake and registration processes to ensure efficient workflow.
- Maintained cleanliness and organization of examination rooms for optimal patient care.
- Supported physicians during examinations by preparing necessary instruments and materials.
- Recorded patient vital signs and medical histories accurately for effective treatment planning.
- Scheduled patient appointments and managed follow-up communications to enhance service delivery.
- Educated patients on medication usage and basic health practices to promote wellness.
- Collaborated with healthcare team members to streamline operations and improve patient experience.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assists providers with clinic notes through scribing or team care. These notes also include placing recommended orders and medications for the provider, to free up time for the provider to move on to the next patient. Orders, after visit notes, and instructions are given to the patient, and all questions are answered before discharging to check out for scheduling.
Restaurant Waiter
Cracker Barrel Old Country Store Inc
06.1999 - Current
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and friendly interactions.
- Took accurate food and beverage orders using POS system to streamline service efficiency.
- Collaborated with kitchen staff to ensure timely preparation and delivery of meals to guests.
- Maintained cleanliness and organization of dining area, enhancing overall restaurant ambiance.
- Trained new waitstaff on menu items, service techniques, and best practices for customer engagement.
- Anticipated guest needs, providing personalized recommendations to enhance dining experience.
- Resolved customer complaints swiftly, improving satisfaction and fostering repeat business.
Medical Assistant/preceptor
St Francis FPN- Float Pool
09.2009 - 04.2018
- Handled administrative tasks, including filing records and managing inventory of medical supplies.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Education
Associate of Science - Medical Assisting
Ivy Tech Community College of Indiana
Indianapolis, IN08-2009
High School Diploma -
Blackford High School
Hartford City, IN05-1996
Skills
- Patient intake
- Vital signs measurement
- Medical history documentation
- EKG administration
- Patient education
- Appointment scheduling
- Clinical documentation
- Medication administration
- Customer service excellence
- Laboratory specimen preparation
- Minor surgical assistance
- Follow-up communication
- Safety protocols adherence
- Empathetic patient care
- Preceptor-Staff training and orientation
- HIPAA compliance
- Scribing
- EMR / EHR
- Direct patient care
Timeline
Medical Assistant/preceptor, Internal Medicine
St Francis FPN-Heartland Internal Medicine
04.2018 - Current
Medical Assistant/preceptor
St Francis FPN- Float Pool
09.2009 - 04.2018
Restaurant Waiter
Cracker Barrel Old Country Store Inc
06.1999 - Current
Associate of Science - Medical Assisting
Ivy Tech Community College of Indiana
High School Diploma -
Blackford High School