Carry Sharma
Mumbai
Summary
Dynamic Customer Service Specialist skilled in email communication, ticketing systems, and active listening. Committed to enhancing customer satisfaction and resolving issues effectively.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Email Specialist
One point One solution ltd
Turbhe
02.2025 - 11.2025
- Responded to customer inquiries through email promptly and professionally.
- Managed ticketing system to track and resolve customer issues efficiently.
- Collaborated with team members to ensure consistent service quality.
- Maintained knowledge of company products and services for effective communication.
- Responded to customer inquiries via email in a timely manner.
- Composed and sent out personalized emails to customers regarding their orders.
- Gathered feedback from customers on product features, pricing, and services.
- Performed quality assurance checks on emails before they were sent out.
- Provided training and guidance to new team members on handling email inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Customer Service Representative
Qconnect pvt ltd
Airoli
10.2023 - 01.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and managed customer accounts using CRM software.
- Documented customer interactions accurately for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Bachelor of Commerce - Commerce
Laxmichand Golwala College
Mumbai, India 08.2018 - 05.2021
Skills
- Email communication
- Ticketing systems
- CRM software
- Quality assurance
- Active listening
- Empathy display
- Complaint handling
- Call handling
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1
Timeline
Customer Service Email Specialist
One point One solution ltd
02.2025 - 11.2025
Customer Service Representative
Qconnect pvt ltd
10.2023 - 01.2025
Bachelor of Commerce - Commerce
Laxmichand Golwala College
08.2018 - 05.2021