Carter Jones
Fishers
Summary
Passionate and driven IT professional with a strong foundation in enterprise storage, server administration, and infrastructure security. I’ve spent the past few years supporting complex environments with tools like Pure Storage, VMWare, and other storage/security management applications, while continuously expanding my technical knowledge. My interest in technology goes beyond the job. I also enjoy exploring new systems, solving problems, and staying current with industry trends. I bring both hands-on expertise and a deep enthusiasm for using tech to improve performance, reliability, and security.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Systems Administrator
JPtheGeek
Greenwood, Indiana
11.2025 - 04.2026
- Managed Microsoft Admin Center and Google Workspace environments, including user provisioning, permissions, and tenant administration.
- Provided software and hardware troubleshooting, along with network cabling and installation support for client environments.
- Administered VoIP systems, including phone configuration and support through SkySwitch platforms.
• Performed identity and access management tasks while supporting security monitoring through RocketCyber and Cytracom ControlOne SIEM solutions. - Assisted with firewall management, RMM tools, and security-focused applications to maintain reliable and secure operations.
IT Systems Administrator
Indiana Office of Technology
Indianapolis, IN
08.2023 - 10.2025
- The Enterprise Storage and Data Protection team worked with state agencies on their server backups, restores, and storage needs for their data.
- Implemented software updates and patches to enhance security.
- Developed documentation for system configurations and procedures to assist team members/clients with.
- Worked with vendors like Dell, PURE, Cisco, Broadcom, Rubrik, and Microsoft on service requests.
- Managed user accounts with appropriate privileges, in accordance with organizational policies.
- Assisted in the planning and deployment of new IT projects, as well as advising our clients on best practice based on budget and scope.
- Monitored system performance and implemented strategies for improvement.
- Assisted in developing disaster recovery plans in case of catastrophic events that disrupt operations and ensure no SPOF and redundancy across all systems.
- Assisted in deploying, restoring, and troubleshooting virtual machines using hypervisors like VMWare ESXi.
- Configured switches, routers, wireless access points, according to best practices guidelines.
LAN Administrator
Roeing IT Solutions
Lafayette, IN
01.2023 - 08.2023
- Helped deploy new computer hardware to state offices, such as FSSA, BMV, and much more. Assisted in deploying, disabling, troubleshooting, and record-keeping of new/old hardware for each workstation.
- Assisted in troubleshooting hardware and software issues, as well as connectivity issues for end users.
- Worked within computer BIOS for initial setup, and SCCM for software application installation/updates.
- Maintained inventory records of all hardware components used in the LAN environment.
Help Desk Technician
Moser Consulting
Indianapolis, IN
11.2022 - 01.2023
- Collaborated with team to resolve escalated technical issues.
- Documented user inquiries and solutions in the ticketing system.
- Conducted basic training sessions for new software tools, with step-by-step documentation, to better assist team members and customers.
- Assisted in providing technical support for the State of Indiana benefits portal website. Include issues related to computer systems, software, and patches.
Education
Bachelor of Science - Informatics And Computing, Cyber-security
Indiana University
Bloomington01.2020
Skills
- Storage management
- Enterprise applications like PURE, Dell Isilon, Dell Avamar, Rubrik, VMware, Citrix, Varonis, Superna, Cisco UCS Manager, Okta, Data Domain, and various Microsoft products
- Server administration
- Performed data migrations, server health checks, full server restores, troubleshooted network and patching issues Worked with Oracle, SQL, physical servers, and VMs
- NAS administration
- Managed backups, restores, retention policies, and software/hardware issues for system applications Configured permissions and helped set up PZ zones with rules, all while performing/investigating security events on applications
- SAN administration – tasks like switch migrations, installing/removing server hardware, monitoring performance/health of storage devices
- VDI technologies like VMware Horizon, AWS, and Azure
- Active Directory
- Microsoft Admin Center / Google Workspace
- Python
- Linux and Windows OS
- Network, Storage and Security
- VMWARE and VSphere technologies
- SCCM and Computer BIOS
- Hardware/Software troubleshooting
- DNS, DHCP
- VOIP Administration (Skyswitch)
- Network Cabling and Installation
- RocketCyber / ControlOne (SIEMS)
- TCP/IP protocols
- Firewall/Network Management (Meraki, Fortigate, Unify)
- End-User support
- Critical Thinking and Decision-Making skills with effective communication
Certification
- Comptia Security + certification
- Currently working on obtaining my ISC2 CISSP certification
- Https://www.linkedin.com/in/carter-jones-677776198/
Timeline
IT Systems Administrator
JPtheGeek
11.2025 - 04.2026
IT Systems Administrator
Indiana Office of Technology
08.2023 - 10.2025
LAN Administrator
Roeing IT Solutions
01.2023 - 08.2023
Help Desk Technician
Moser Consulting
11.2022 - 01.2023
Bachelor of Science - Informatics And Computing, Cyber-security
Indiana University