Casey Gowers
Greenwood
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
18
18
years of professional experience
2002
2002
years of post-secondary education
Work History
Office Associate
New Whiteland/County Line Self Storage
Greenwood
06.2025 - Current
- Assisted customers with rental agreements and storage unit selection.
- Managed daily office operations and maintained organized filing systems.
- Handled customer inquiries via phone and in-person interactions effectively.
- Answered telephone inquiries from customers and vendors regarding office operations.
- Resolved customer complaints via phone or email in a professional manner.
- Organized filing system for documents such as invoices, contracts, and reports.
Owner/head seamstress
Mumbow Jumbow Boutique Kids
Greenwood
03.2018 - Current
- Managed daily operations of a boutique specializing in children's apparel.
- Curated merchandise selection to align with current fashion trends for kids.
- Developed marketing strategies to enhance brand visibility and attract customers.
- Oversaw financial transactions and maintained accurate bookkeeping records.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Designed custom clothing patterns for boutique children's apparel.
- Managed inventory of fabrics and materials for production needs.
Lingerie Specialist
Dillard's Dept Store
Texarkana
10.2007 - 05.2011
- Advised customers on lingerie fitting and styling preferences.
- Managed inventory levels of intimate apparel and ensured product availability.
- Trained new staff on product knowledge and customer service techniques.
- Resolved customer inquiries and provided tailored recommendations effectively.
- Identified needs of customers promptly and efficiently.
- Maintained visual merchandising standards to enhance store presentation and appeal.
- Processed transactions efficiently using point-of-sale systems and ensured accurate cash handling.
- Educated customers on product features, benefits, and care instructions for clothing items.
- Greeted customers and provided excellent customer service.
- Facilitated positive guest experiences by promptly locating desired items for customers.
- Answered phone calls from customers regarding inquiries about products or services offered by the store.
- Created displays that highlighted featured items or seasonal trends.
- Developed knowledge of current fashion trends and styles to better assist customers.
Education
Texas High
Texarkana , TXSkills
- Customer service
- Office management
- Filing systems
- Complaint resolution
- Effective communication
- Fashion design
- Brand marketing
- Fashion styling
Timeline
Office Associate
New Whiteland/County Line Self Storage
06.2025 - Current
Owner/head seamstress
Mumbow Jumbow Boutique Kids
03.2018 - Current
Lingerie Specialist
Dillard's Dept Store
10.2007 - 05.2011
Texas High