Casey Hedrick
Bluffton
Summary
Adept at diagnostic testing and fostering team collaboration, I enhanced vehicle performance and shop productivity at Mike Anderson Chevrolet Buick Gmc. My expertise in mechanical troubleshooting and strong communication skills led to increased customer loyalty and safety compliance, mentoring junior technicians to elevate their capabilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lead Technician
Southwest Auto Sales
05.2024 - 02.2025
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Adhered to established policies and standards to safely complete projects.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Tested components and systems to evaluate performance and identify concerns.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
Master Technician
Mike Anderson Chevrolet Buick Gmc
06.2023 - 05.2024
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
- Stayed abreast of industry advancements by participating in ongoing training programs and obtaining relevant certifications.
- Attained high levels of customer loyalty by delivering exceptional results that exceeded their expectations for quality and timeliness.
- Maintained a safe working environment by adhering to company safety protocols and industry best practices.
- Enhanced team efficiency by assisting coworkers with complex tasks and sharing technical knowledge.
Education
Associate of Science - Automotive Technology
Universal Technical Institute
Avondale, AZ02-2011
Skills
- Testing and repair
- Strong communication skills
- Diagnostic testing
- Adaptive problem solving
- Safety compliance
- Schematics interpretation
- Mechanical troubleshooting
- Preventative maintenance planning
- Precision calibration
Certification
- EPA Section 608 Technician Certification- Environmental Protection Agency.
- Indiana Driver's License
Timeline
Lead Technician
Southwest Auto Sales
05.2024 - 02.2025
Master Technician
Mike Anderson Chevrolet Buick Gmc
06.2023 - 05.2024
- EPA Section 608 Technician Certification- Environmental Protection Agency.
- Indiana Driver's License
Associate of Science - Automotive Technology
Universal Technical Institute
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