CASEY L. HENDRIXSON

• Identify and review medical surgical potential quality issues, patient safety issues, sentinel events, and serious reportable events by applying best practice standards of care and clinical experience.
• Conduct timely reviews of electronic medical records and provide written case analysis detailing adherence to clinical guidelines and quality care provided.
• Coordinate with Medical Director to ensure supported review results of Potential Quality Indicators.
• Provide analysis and documents for Peer Review Committee meetings twice monthly in approved format and communicate findings and next steps to providers and facilities to ensure compliance.
• Maintain complex caseload utilizing project management skills to meet contractual turnaround times.

Optum Serve | RN Nurse Educator (Remote)

• Responsible for providing virtual training and education to RNs and other medical staff relating to COVID-19 vaccines, testing, and treatment.
• Manage call center for immediate needs of clinicians at COVID-19 vaccine and testing sites.
• Identify and follow-up on all clinical situations that require incident reporting.
• Provide customer satisfaction utilizing soft skills and education.
• Assist in preparation and updating of manuals/standing orders and guides.

• Access of implanted venous access devices and retrieving blood specimen from device.
• Physical assessment of patient's receiving chemotherapy and immunotherapy.
• Education regarding patient's cancer type and chemotherapy or immunotherapy.
• Use of phlebotomy for labs.
• Establishing intravenous access if no vascular device in place.
• Assistance with Physician in follow-up care and evaluation of new patient.
• Interpretation of abnormal laboratory values and follow-up with physician.
• Knowledge of testing needing performed with certain chemotherapy or immunotherapy regimens.
• Knowledge of cancer types and staging.
• Administration of chemotherapy or immunotherapy.
• Utilization of hospital charting system in patient care setting.
• Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
• Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
• Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
• Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
• Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
• Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
• Observed and reported patient condition, progress and medication side effects to accurately document updates.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
• Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.
• Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
• Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care.
• Updated patient charts using CPSI with data such as medications to keep records current and support accurate treatments.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
• Provided direct patient care, stabilized patients and determined next course of action.
• Collected blood, tissue and other laboratory specimens and prepared for lab testing.
• Managed several patient phone calls while continuing to provide patient care

• Provided prompt care to patient's entering recovery room including monitoring patient's for oxygen saturation, blood pressure, heart rate and patient's level of consciousness and pain.
• Administration of pain medications and proper documentation of administration.
• Physical assessment of patient's in recovery room.
• Preparation of patient's preoperatively including physical assessment, initial interview, initiation of intravenous access, and administration of pre-op medications.
• Administration of conscious sedation.
• Assisting with surgical procedures including assisting surgeon with surgical tools, resection, and suturing.
• Assisting with Endoscopy procedures.
• Equipped patients with tools and knowledge needed for speedy and sustained recovery.
• Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
• Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit to achieve optimal outcomes.
• Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
• Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
• Gathered lab specimens, ordered testing and interpreted results to diagnose patients.
• Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
• Observed and reported patient condition, progress and medication side effects to accurately document updates.
• Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
• Updated patient charts using CPSI with data such as medications to keep records current and support accurate treatments.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Provided direct patient care, stabilized patients and determined next course of action.
• Documented patient information obtained from interviews concerning symptoms, medications and prior treatment.
• Managed care for post-operative patients from initial recovery through discharge.

• Utilize knowledge of wound care including:.
• Assessment of wound which includes type of wound, color, exudate, pain, and presence of infection.
• Measurement of wound which includes length, width, and depth.
• Assessing for undermining and tunnels or sinus tracks.
• Application of dressings such as: collagens, alginates, enzymatic, wound vac, grafts, hydrogels, antimicrobial dressings, and compression dressings or wraps.
• Perform roll as Case Manager.
• Assist physicians in patient room with clinical debridement and record extension of debridement.
• Monitor patient for pain throughout procedure.
• Assist physician with biopsy and/or cultures of wound tissue or wound exudate.
• Take physicians orders and coordinate them with rest of staff.
• Coordinate with other physicians such as primary care physicians, cardiologists, and endocrinologists.
• Perform patient education concerning wound types and care.
• Monitor labs and culture results and contact physician with abnormal results.
• Set patient up for appropriate procedures with other parts of hospital or other facilities.
• Utilize knowledge of infection that includes different types of infection as well as osteomyelitis to perform patient education and coordinate patient care.
• Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.

• Acute- Surgical Unit, Obtained patient's history and physical exam.
• Administered pre-operative medications according to physician's orders.
• Monitored patient's post-operative vitals.
• Assessed incision area.
• Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Equipped patients with tools and knowledge needed for speedy and sustained recovery.
• Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
• Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.