Casey Moody
Indianapolis
Summary
Claims adjuster with over 10 years in the insurance industry, specializing in auto insurance. Seeking a position as a claims representative where I can apply my skills, experience and insurance knowledge while providing exceptional customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
GEICO
01.2021 - 01.2025
- Provided exceptional customer service at all stages of the claims process and enhancing customer satisfaction by efficiently managing auto claims and providing prompt resolutions
- Conduct thorough investigations of auto insurance claims by gathering relevant information, including police reports, witness statements, and photographs of the accident scene
- Maintain clear and effective communication with policyholders, claimants, and other stakeholders throughout the claims process to ensure understanding and transparency
- Address and resolve disputes or conflicts that may arise during the claims process, using problem-solving skills to reach satisfactory outcomes for all parties involved
Customer service representative
GEICO
01.2018 - 01.2021
- Seamlessly handled a high volume of inbound calls to address customer inquiries, solve problems, billing and assist customers with policy endorsements
- Ensuring customers had the right level of coverages tailored to their specific background and needs by educating customers on various coverage options and insurance products
- Constantly improving customer satisfaction while meeting customer call guidelines including service levels, handle time and productivity
Roadside Service Representative
GEICO
01.2015 - 01.2018
- Received and processed incoming calls and mobile request from drivers in need of roadside assistance services such as tows, jumpstarts, tire changes, etc
- Coordinated with service providers to dispatch help to drivers in a timely manner
- Maintain accurate records of service call, including documenting actions taken and resolutions achieved
- Handled escaladed calls and emergency situations with professionalism and efficiency
Cashier/Merchandiser
CitiTrends
01.2012 - 01.2014
- Welcomed shoppers with enthusiasm, creating a vibrant atmosphere that enhances their overall retail experience
- Process cash, credit, and debit transactions accurately and efficiently
- Maintain a balanced cash drawer by performing regular cash counts
- Received and organized incoming fashion items, ensuring timely presentation for seasonal promotions
Education
High School Diploma -
Percy L. Julian High School
01.2012
Ivy Tech Community College
01.2015
Skills
- Knowledge of insurance policies and regulations
- Excellent communication and interpersonal skills
- Empathy and customer service orientation
- Strong analytical and investigative skills
- Proficient in documentation and report writing
- Claims handling
- Data entry
- Customer support
- Time management skills
Certification
Resident Indiana Property and Casualty license
Timeline
Auto Claims Adjuster
GEICO
01.2021 - 01.2025
Customer service representative
GEICO
01.2018 - 01.2021
Roadside Service Representative
GEICO
01.2015 - 01.2018
Cashier/Merchandiser
CitiTrends
01.2012 - 01.2014
Ivy Tech Community College
High School Diploma -
Percy L. Julian High School
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