Casey Sheets
Osceola
Summary
Dynamic and results-oriented professional with extensive experience in customer service at Holliday Hospitality Group. Proven ability to resolve guest issues and enhance satisfaction through effective problem-solving and communication skills. Strong leadership background demonstrated as a mentor and team leader, ensuring high performance and positive experiences in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Holliday Hospitality Group
03.2022 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Saints and Scholars Summer Mentor
Holy Cross College
07.2023 - 08.2023
- Led high school students in understanding readings, participating in discussions, and making connections between the readings and everyday activities.
- Maintained the safety of students while they are on campus.
- Enhanced mentee performance by providing personalized guidance and support.
Lead Hostess
Smokin' Fattys BBQ
05.2021 - 03.2022
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Cleared and cleaned tables in order to allow a positive restaurant experiment.
Education
Bachelor of Arts - Political Science
Holy Cross College
Notre Dame, IN05-2024
Associate of Science - General Studies
Ivy Tech Community College
South Bend, IN05-2022
Skills
- Customer service
- Problem-solving skills
- Cash handling
- Registration processing
- Conflict and issue documentation
- Computer proficiency
- Oral and written communication
- Leadership experience
Timeline
Saints and Scholars Summer Mentor
Holy Cross College
07.2023 - 08.2023
Front Desk Agent
Holliday Hospitality Group
03.2022 - Current
Lead Hostess
Smokin' Fattys BBQ
05.2021 - 03.2022
Bachelor of Arts - Political Science
Holy Cross College
Associate of Science - General Studies
Ivy Tech Community College
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