Casie Bailey
Indianapolis
Summary
Dependable general worker with extensive experience in manual labor and equipment operation, known for completing tasks efficiently across various settings. Demonstrates a strong commitment to safety and maintaining an organized workspace while exhibiting adaptability to diverse environments. Recognized for exceptional communication skills and a proactive attitude, contributing effectively to team goals.
Overview
7
7
years of professional experience
Work History
ELeads Specialist
Bone Dry Roofing Inc
Indianapolis
10.2024 - 02.2025
- Participated in training sessions to stay updated on product offerings and sales techniques.
- Responded promptly to inquiries from prospects regarding products or services.
- Greeted and assisted customers to foster positive experiences.
- Managed and updated prospect information in the CRM to ensure accuracy and relevancy.
- Set appointments to present solutions to prospective customers.
- Generated new prospects and nurtured existing prospects through outbound phone calls and emails.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Created customer databases for tracking leads and maintaining contact information.
Customer Service Representative
Dura Overhead Doors
Indianapolis
03.2021 - 07.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Updated databases with new and modified customer data.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collected deposits or payments and arranged for billing.
- Strengthened customer retention by offering discount options.
- Updated system with order specifics and customer details, preferences, and billing information.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Supported sales team members to drive growth and development.
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Updated and maintained databases with current information.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
- Established processes to ensure efficient workflow throughout the organization.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Assigned work and monitored performance of project personnel.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Customer Service Representative
Garage Door Doctor
Indianapolis
02.2021 - 03.2021
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Representative
Dura Overhead Doors
Indianapolis
03.2018 - 02.2021
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Updated databases with new and modified customer data.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collected deposits or payments and arranged for billing.
- Strengthened customer retention by offering discount options.
- Updated system with order specifics and customer details, preferences, and billing information.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Supported sales team members to drive growth and development.
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Updated and maintained databases with current information.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
- Established processes to ensure efficient workflow throughout the organization.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Assigned work and monitored performance of project personnel.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
Ben Davis Ninth Grade Center
Indianapolis, IN01-2011
Skills
- Customer relationship management
- Lead generation
- CRM management
- Sales techniques
- Data entry
- Product knowledge
- Customer service
- Problem solving
- Appointment setting
- Record keeping
- Time management
- Conflict resolution
- Opening and closing procedures
- Adaptability and flexibility
- Teamwork
- Customer satisfaction
- Processing payments
- Relationship building
- Multitasking capacity
- Professionalism
- Customer engagement
- Customer relationship building
- Direct sales
- Problem-solving abilities
- Written communication
- Self motivation
- Attention to detail
- Multitasking
- Problem-solving
- Reliability
- Active listening
- Continuous improvement
Languages
English
Professional
References
References available upon request.
Timeline
ELeads Specialist
Bone Dry Roofing Inc
10.2024 - 02.2025
Customer Service Representative
Dura Overhead Doors
03.2021 - 07.2024
Customer Service Representative
Garage Door Doctor
02.2021 - 03.2021
Customer Service Representative
Dura Overhead Doors
03.2018 - 02.2021
Ben Davis Ninth Grade Center
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