Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Cassandra Davis

Fort Wayne

Summary

Dynamic operations leader with a proven track record at Family Dollar, excelling in staff development and quality assurance. Expert in recruitment and multi-site management, driving exceptional customer service and operational excellence. Achieved significant sales growth while fostering a performance-oriented culture across diverse teams.

Overview

8
8
years of professional experience

Work History

District Manager

Family Dollar
Fort Wayne
08.2023 - Current
  • Identified and developed top talent to promote performance-oriented culture.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Supported sales team members to drive growth and development.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.

Associate Director of Operations

CSL Plasma
Boca Raton
01.2021 - 08.2023
  • Led the operations of multiple plasma centers, ensuring compliance with industry regulations, quality assurance standard, and operational protocol.
  • Oversaw the recruitment, training, and development of center managers and staff, fostering a high-performance culture and ensuring exceptional customer service.tomer service.
  • Monitored key performance indicators and operational metrics, analyzing data to identify areas for improvement and implementing action plans accordingly.

District Sales Manager

Victoria’s Secret
South Chicago
04.2017 - 01.2021
  • Oversaw a portfolio of 11 Victoria's Secret retail stores, consistently exceeding sales targets.
  • Conducted regular store visits to provide guidance and support, assess operational effectiveness, identify areas of improvement.
  • Trained and mentored managers in customer relations, customer service and product placement.
  • Exceeded company average in inventory management, and loss prevention management.

Education

Bachelor of Science - Business Management

Indiana University Northwest
Gary, IN
05.2000

Skills

  • Records Organization and Management
  • Quality Assurance
  • Recruitment and Hiring
  • Employee Motivation
  • Staff Development
  • Customer Service Management
  • Budget Control
  • Human Resources Oversight
  • Multi-Site Operations

Education and Training

other

Timeline

District Manager

Family Dollar
08.2023 - Current

Associate Director of Operations

CSL Plasma
01.2021 - 08.2023

District Sales Manager

Victoria’s Secret
04.2017 - 01.2021

Bachelor of Science - Business Management

Indiana University Northwest

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Cassandra Davis