Cassandra Johnson
Evansville
Summary
Dedicated professional with strong customer service skills and a proven ability to resolve issues efficiently. Experienced in fast-paced environments, ensuring customer satisfaction and timely deliveries.
Overview
21
21
years of professional experience
Work History
DoorDash Driver
DoorDash
Evansville, IN
04.2025 - Current
- Delivered food orders efficiently to ensure customer satisfaction and timely service.
- Navigated routes using GPS technology to optimize delivery times and reduce wait periods.
- Communicated effectively with customers regarding order status and any potential delays.
- Maintained cleanliness and safety protocols while handling food items during deliveries.
- Adapted quickly to changing schedules and peak demand periods to meet operational needs.
- Utilized mobile app for real-time updates, tracking orders, and managing delivery assignments.
Front of the House Server/Cashier Assistant
Chick-fil-A
Evansville, IN
11.2021 - 06.2023
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Collaborated with team members to efficiently manage order flow during peak hours.
- Actively resolved guest concerns, demonstrating strong problem-solving skills and commitment to service excellence.
- Assisted in inventory management by tracking stock levels and notifying management of shortages.
- Engaged with guests to build rapport, fostering a welcoming atmosphere conducive to repeat visits.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Director Assistant
It Takes A Village Canine Rescue
Evansville, IN
12.2019 - 02.2021
- Coordinated daily operations ensuring efficient workflow and effective communication among team members.
- Developed training materials to enhance staff onboarding and improve volunteer engagement.
- Managed scheduling of volunteers, optimizing resource allocation for rescue events and activities.
- Streamlined administrative processes, improving documentation accuracy and record-keeping efficiency.
- Assisted in fundraising efforts by organizing community events and outreach programs to increase awareness.
- Collaborated with local veterinarians to ensure quality healthcare for rescued animals, improving overall well-being.
- Assisted in the hiring process by screening resumes, scheduling interviews, and conducting reference checks for potential candidates.
- Created new files for all new intakes.
- Administered vaccines.
- Cleaned kennels.
- Took care of bank deposits.
- Assisted and helped as a adoption counselor.
Veterinary Assistant
All Pet Emergency Clinic
Evansville, IN
08.2015 - 10.2019
- Assisted veterinarians during examinations and surgical procedures, ensuring patient comfort and safety.
- Administered medications and vaccinations according to veterinary protocols, enhancing patient care continuity.
- Maintained cleanliness and organization of examination rooms and surgical areas to uphold clinic standards.
- Educated pet owners on post-treatment care and preventive health measures, improving client satisfaction.
- Managed inventory of medical supplies and equipment, optimizing resource availability for clinical staff.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Administered medications to animals in treatment and documented changes in condition.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Placing iv catheters.
- Drawing bloodwork.
- Running and reading fecals.
- Running and reading urinalysis.
Intake and Triage Department
Vanderburgh Humane Society
Evansville, IN
02.2014 - 04.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Performed physical examinations.
- Drew blood for heartworm and parvo test,
- Adminisitred vaccines.
- Euthanized sick or injured animals.
- Administred daily medications.
- Kept current medical records.
- Cleaned and sanitized cages and kennels.
- Performed and read fecals.
- Performed toe nail trims.
- Assisted adoption councelors.
- Performed temperament testing.
Veterinary Assistant
West Side Pet Hospital
Evansville, IN
08.2010 - 10.2013
- Implemented efficient scheduling practices for appointments, reducing wait times and increasing patient throughput.
- Collaborated with team members to develop improved workflows, enhancing overall operational efficiency within the clinic.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Groomed and bathed animals to maintain hygiene and appearance.
- Checked customers in for their appointments.
- Performed physical examinations.
- Drew blood for heartworm test, parvo exams and bloodwork.
- Expressed anal glands.
- Trimmed toe nails.
- Performed and read fecal exams.
- Cleaned and sanitized exam rooms.
- Maintained and entered medical records.
Collections and Customer Service Agent
American General Finance
Evansville, IN
01.2005 - 08.2010
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed loan applications and provided product information to enhance customer satisfaction.
- Coordinated with team members to streamline operations and improve service efficiency.
- Developed strategies for handling escalated customer complaints, improving resolution rates.
- Maintained monthly goals to maintain job.
- Kept daily logs.
- Answered inbound and outbound calls.
- Follow debt collection laws.
- Setting up manageable payment plans.
- Keeping detailed notes of all phone calls.
- Writing to delinquent customers.
- Starting legal process.
Education
No Degree - Criminal Justice
ITT Technical Institute
Evansville, INHigh School Diploma -
F.J Reitz High School
Evansville, IN05-1997
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
Timeline
DoorDash Driver
DoorDash
04.2025 - Current
Front of the House Server/Cashier Assistant
Chick-fil-A
11.2021 - 06.2023
Director Assistant
It Takes A Village Canine Rescue
12.2019 - 02.2021
Veterinary Assistant
All Pet Emergency Clinic
08.2015 - 10.2019
Intake and Triage Department
Vanderburgh Humane Society
02.2014 - 04.2015
Veterinary Assistant
West Side Pet Hospital
08.2010 - 10.2013
Collections and Customer Service Agent
American General Finance
01.2005 - 08.2010
No Degree - Criminal Justice
ITT Technical Institute
High School Diploma -
F.J Reitz High School