Cassandra Miller
Rochester
Summary
Compassionate Community Skills Trainer with hands-on experience in providing training and support to individuals of diverse backgrounds. Equipped with strong interpersonal skills, adept at fostering personal growth and promoting community integration. Demonstrated ability in creating effective individualized skill development plans, contributing positively to clients' quality of life.
Overview
5
5
years of professional experience
Work History
Community Skills Trainer
4c Health Solutions
Rochester
02.2023 - Current
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Recorded client status progress and challenges in logbooks and reports.
- Consulted with client care team to continually update care plans.
- Conducted assessments of clients' abilities to determine areas where they needed further assistance.
- Organized oral medications for clients following dosage and schedule requirements.
- Provided one-on-one mentoring to clients who needed additional support or guidance.
- Drove clients to doctors' appointments and social outings.
- Created and maintained a safe, organized, and supportive learning environment.
- Assisted clients with completing applications for college admission or employment opportunities.
- Built strong and trusting rapport with clients and loved ones.
- Maintained a high level of professionalism while representing the organization at various functions and events.
- Facilitated activities designed to enhance socialization skills among participants.
- Participated in interdisciplinary team meetings to discuss client progress.
- Maintained accurate records of all sessions attended by each client.
- Monitored health and well-being of clients and reported significant health changes.
- Contributed to case reviews of client status and progress.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Provided emotional support and encouragement throughout the duration of the program.
- Assisted clients with maintaining good personal hygiene.
- Responded promptly to inquiries from current and prospective clients.
- Collaborated with other professionals in order to provide comprehensive services to clients.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Compiled reports detailing the progress of each client's goals and objectives.
- Advised clients on available resources within their local communities.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Assistant Store Manager
Good Oil Company
Rochester
02.2020 - 02.2023
- Monitored progress by establishing plans, budgets and measuring results.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Formed and sustained strategic relationships with clients.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Trained new employees on store policies, procedures and customer service standards.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Provided training to new employees on company policies and procedures.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with all safety regulations throughout the store premises.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Coordinated with vendors to secure product availability at competitive prices.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Maintained a safe working environment by enforcing safety regulations.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Supervised cash handling processes to ensure accuracy of transactions.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Maintained inventory by checking merchandise to determine levels.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Organized weekly meetings with department heads to review progress on key objectives.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Handled scheduling for store shifts to achieve adequate staffing.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained updated knowledge through continuing education and advanced training.
Shift Manager
McDonalds
Rochester
07.2020 - 10.2021
- Resolved customer complaints in a timely manner.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Trained new employees on proper customer service techniques and food handling protocols.
- Ensured all safety and sanitation regulations were followed in the restaurant.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Attended regular meetings with management staff to discuss any changes or new policies implemented by corporate office.
- Assigned tasks to staff members and monitored their performance.
- Supervised restaurant personnel to ensure efficient operation during assigned shift hours.
- Inspected dining room serving stations for neatness, cleanliness, adequate supplies of needed items, correct temperature of foods, freshness of products served in accordance with established standards.
- Maintained inventory of supplies and equipment, ordering as necessary.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Monitored cash registers during shifts to ensure accuracy of transactions.
- Developed schedules for staff members based on customer demand.
- Performed routine maintenance checks on kitchen equipment such as fryers and ovens.
- Organized daily activities, delegated duties to employees, handled employee concerns or issues, and addressed disciplinary matters when necessary.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Explained goals and expectations required of trainees.
- Oversaw food preparation, production and presentation according to quality standards.
- Analyzed operational problems such as theft and wastage, developing strategies to resolve them quickly.
- Distributed food to service staff for prompt delivery to customers.
- Resolved customer complaints quickly and professionally to maintain high levels of satisfaction.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Assisted staff by serving food and beverages or bussing tables.
- Trained new employees to perform duties.
- Handled closing procedures including counting money in drawers at end of shift.
- Ensured compliance with food safety objectives and quality control standards throughout shift operations.
- Greeted guests upon arrival, answered questions about menu offerings and made recommendations when requested.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated equipment and machinery according to safety guidelines.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Science - Elementary Education And Special Education
Grand Canyon University
Phoenix, AZ10-2017
High School Diploma -
Rochestrer High School
Rochester, IN01-1992
Skills
- Client assessment
- Care plan development
- Progress tracking
- Team collaboration
- Case management
- Socialization activities
- Record keeping
- Emotional support
- Community outreach
- Conflict resolution
- Effective communication
- Mentoring clients
- Peer support
- Empathy development
- Social networking
- Collaborative learning
- Team building
- Problem identification
- Infection control
- Supportive personality
- Schedule maintenance
- Active listening
- Laptop and tablet operation
- Certified in CPR/AED
- Multitasking
- Client education
- Written communication
- Communication skills
- Patient confidentiality
- Care plan implementation
- Service documentation
Timeline
Community Skills Trainer
4c Health Solutions
02.2023 - Current
Shift Manager
McDonalds
07.2020 - 10.2021
Assistant Store Manager
Good Oil Company
02.2020 - 02.2023
Bachelor of Science - Elementary Education And Special Education
Grand Canyon University
High School Diploma -
Rochestrer High School
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