Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cassandra Rivera

Goshen

Summary

Dynamic retail professional with a proven track record at Camping World, excelling in inventory management and customer service. Successfully boosted sales through strategic visual merchandising and effective coaching. Recognized for enhancing team performance and fostering brand loyalty, demonstrating strong problem-solving abilities and adaptability in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Retail Sales Coordinator

Camping World
Elkhart
03.2025 - Current
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Greeted customers upon arrival and provided assistance with product selection.
  • Handled customer complaints and issues, ensuring satisfaction and maintaining the store's reputation.
  • Increased store sales by cross-selling complementary items.
  • Set individual and team sales goals, motivating staff to meet and exceed these targets.
  • Developed relationships with key customers to increase loyalty and repeat business.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coordinated events such as store openings, special promotions, or product launches.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Collaborated with other departments within the organization to ensure efficient workflow processes.
  • Assisted customers with returns or exchanges following company policy.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Monitored stock levels and restocked merchandise as needed.
  • Maintained accurate records of sales transactions utilizing a Point-of-Sale system.
  • Processed credit card payments and counted back change and currency with accuracy rate.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Tracked orders from vendors and ensured timely delivery of products.
  • Counted and balanced registers.
  • Oversaw visual merchandising, ensuring the sales floor was attractively arranged to maximize customer interest and sales.
  • Performed administrative tasks such as filing paperwork, updating databases.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Responded to customer inquiries and provided assistance in locating items.

CNC Machine Operator

Flexible Concepts
Elkhart
09.2024 - 03.2025
  • Maintained specifications by observing drilling, grooving, and cutting, including turning, facing, knurling, and thread chasing operations.
  • Performed routine maintenance on machines and monitored usage to reduce parts breakdown.
  • Trained new employees on CNC machine operation, safety procedures, and company policies.
  • Operated multiple CNC machines simultaneously while adhering to safety protocols at all times.
  • Ensured the machines are properly lubricated and cooled during the machining process.
  • Coordinated with other team members and departments to ensure timely completion of parts and projects.
  • Interfaced with machines to adjust settings or tools, driving high-quality production.
  • Used precision measurement tools to check and ensure the accuracy of the machined parts.
  • Verified settings by measuring positions, first-run parts and sample works with micrometers, calipers or other measuring instruments.
  • Monitored machine operation to detect malfunctions or out-of-tolerance machining.
  • Loaded and unloaded machines to prevent expensive equipment issues.
  • Documented actions by completing production and quality logs.
  • Adjusted machine feed and speed, changed cutting tools, adjusted machine controls as necessary during the run cycle.
  • Aligned, mounted and installed tools and attachments on machines, using hand tools and precision measuring instruments.
  • Followed safety guidelines and regulations, including wearing personal protective equipment and ensuring a safe work environment.
  • Ensured that all components met customer requirements before being packaged for shipment.
  • Maintained quality control by inspecting parts for conformance to specifications, using precision measuring instruments.
  • Adjusted machine feed and speed, changed cutting tools, or adjusted machine controls when automatic programming is faulty or if machines malfunction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Maintained accurate records of production data including scrap rates and downtime.
  • Changed out aging tools, fixtures and offsets.
  • Read and interpreted blueprints, sketches, drawings, manuals, specifications or sample parts to determine dimensions and tolerances of finished work piece.

Quality Control Technician

Utilimaster
Bristol
12.2021 - 11.2024
  • Provided feedback on existing processes in order to develop more efficient methods of performing tasks while still meeting required quality standards.
  • Assisted with correcting systemic problems in order to eliminate errors.
  • Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
  • Inspected units for defects.
  • Followed escalation protocols.
  • Alerted and worked alongside production supervisors to find solutions to repeating defects occurring on the production line.
  • Assisted quality supervisors by documenting paperwork during quality audits, which would help the quality department find permanent solutions to common defects.
  • Worked with cross-functional teams to achieve goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Maintained updated knowledge through continuing education and advanced training.
  • Maintained lab cleanliness and safety standards.
  • Performed visual inspections of finished products.
  • Collaborated with production personnel concerning any changes made during the manufacturing process which could affect product quality or reliability.
  • Utilized a variety of measuring instruments including calipers, micrometers, gauges and other precision tools.
  • Conducted routine and non-routine analyses of in-process materials or stability samples.
  • Calibrated, validated or maintained laboratory equipment.
  • Analyzed issues and recommended corrective actions to improve final results.
  • Assisted with training new Quality Control Technicians on proper procedures for inspecting materials and products.
  • Compared samples to standards and specifications by performing detailed measurements and tests.
  • Produced thorough reports detailing findings and proposed recommendations.
  • Monitored daily performance of production team to identify and address issues affecting quality product output.
  • Reviewed engineering drawings and technical documents for accuracy and completeness prior to release for manufacturing use.

Quality Technician

GDC Inc
Goshen
08.2018 - 11.2021
  • Monitored daily performance of production team to identify and address issues affecting quality product output.
  • Conducted frequent quality and compliance reviews of production work.
  • Provided quality support to ensure that products met quality standards and customer requirements.
  • Maintained accurate records of all inspections performed and results obtained.
  • Provided technical support to other departments regarding product quality issues.
  • Performed visual inspections of finished products.
  • Investigated or reported questionable test results.
  • Analyzed quality performance metrics such as scrap rate, yield rate, pass and fail rates to improve overall product quality.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Maintained updated knowledge through continuing education and advanced training.
  • Assisted in preparing internal audit schedules and conducted audits as required by company policies or customers' requests.
  • Identified quality problems and recommended solutions.
  • Conduct thorough quality inspections of finished goods, making sure that they meet the necessary specifications.
  • Monitoring testing procedures and processes of machine operators to ensure that the tests performed are done according to the item's specifications.
  • Complete the documentation necessary for testing procedures during every inspection, while keeping a neat, organized work area.
  • Ensure all equipment is calibrated, validated, and maintained properly, and ensure a safe environment during the operation of all die-cutting machines.
  • Training new quality technicians about the ins and outs of the job, and the standards and regulations that need to be met.
  • Repacking damaged containers or incorrectly packed parts into their correct packing method.
  • Identifying parts, different types of material, and making new labels when the original label is damaged or missing.

Sales Associate

Pier 1 Imports Inc
Goshen
01.2016 - 08.2018
  • Welcoming customers into the store.
  • Communicating special sales and awareness of the store's loyalty program.
  • Assisting customers with any questions or concerns, while also being attentive to the needs of the business.
  • Placing online orders for customers in person and over the phone.
  • Creating displays and keeping them up to date.
  • Light housekeeping and organizing of the sales floor.
  • Helping to load large purchases into customers' vehicles.
  • Using a POS system to check out customers, or process returns, in a timely manner.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Placed special orders or called other stores to find desired items.
  • Handled customer complaints in a professional manner.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

Education

High School Diploma -

Goshen High School
Goshen, IN
06-2016

Some College (No Degree) - Biochemistry

Goshen College
Goshen, IN

Skills

  • Inventory management
  • Customer service
  • Visual merchandising
  • Point-of-sale systems
  • Time management
  • Cash handling and reconciliation
  • Adaptable to changing demands
  • Administrative documentation
  • Retail Software
  • Building brand awareness
  • Coaching and mentoring
  • Critical thinking
  • Flexible work schedule
  • Quality inspection
  • Problem solving
  • Computer proficiency
  • Sample testing
  • Quality assurance
  • Communication skills
  • Adaptability and flexibility
  • Professional demeanor
  • Blueprint reading
  • Non-conformance reporting
  • Visual inspections
  • Documentation and recordkeeping
  • Calibration techniques

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Retail Sales Coordinator

Camping World
03.2025 - Current

CNC Machine Operator

Flexible Concepts
09.2024 - 03.2025

Quality Control Technician

Utilimaster
12.2021 - 11.2024

Quality Technician

GDC Inc
08.2018 - 11.2021

Sales Associate

Pier 1 Imports Inc
01.2016 - 08.2018

High School Diploma -

Goshen High School

Some College (No Degree) - Biochemistry

Goshen College

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Cassandra Rivera