Cassie Crabtree

Executed broad responsibility scope across multiple duties, ensuring accurate and timely completion.

Prior Authorizations for both initial and concurrent SNF admissions

Insurance benefit verifications

Educating residents, families and campus employees on members plan and polices

Conducted shadowing for potential new hires.

Trained new employees in both TCIS and HOMCAT procedures

Subject Matter Expert in both commercial plans and VA programs.

• Managed patient billing workflows, ensuring accurate charge capture and timely statement processing.
• Reconciled insurance claims, payment postings, and account balances for billing accuracy.
• Verified chiropractic insurance benefits and coordinated claim follow-up with payers.
• Oversaw collections activity, resolving outstanding balances and reducing account errors.

Insurance verification and education to residents and families

Prior Authorizations for both initial and concurrent reviews

Unpaid claim research and resolution

Scheduled and conducted campus tours for potential residents and their families.

Conducted interview processes with ownership of candidate engagement and information gathering.

Trained new employees

Educated campus employees on current admissions, DC planning and placement management

• Supported patient check-in, appointment scheduling, and insurance verification for fertility and endocrine visits.
• Answered phone calls, relayed messages, and sent appointment reminders with courteous front-desk communication.
• Managed insurance verification, prior authorization processing, and payment planning coordination.
• Recorded patient histories, vital signs, and visit details in electronic medical records.
• Assisted providers with exams, procedures, and specimen preparation using sterile technique.