Cassie Jump
Lawrenceburg
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at St. Elizabeth Healthcare. Efficient in strategic planning and cross-functional teamwork, adept at resolving conflicts and streamlining operations. Achieved significant improvements in employee health and operational efficiency, demonstrating exceptional problem-solving and communication skills.
Overview
17
17
years of professional experience
Work History
Manager of Employee Health
St. Elizabeth Healthcare
01.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Employee Health Nurse
Highpoint Health
10.2018 - 01.2021
- Reduced workplace injuries by conducting thorough risk assessments and recommending appropriate safety measures.
- Liaised between employees with health concerns and supervisors, maintaining medical confidentiality to communicate work status and coordinate return to work accommodations.
- Maintained detailed records of employee health data, ensuring compliance with privacy regulations and facilitating data-driven decision making on workplace wellness initiatives.
- Enhanced employee productivity by providing prompt and effective medical care for work-related illnesses and injuries.
- Conducted regular health screenings to detect potential health issues early, improving overall workforce wellbeing.
- Promoted high level of service to every individual while observing confidentiality rules and company regulations.
- Improved employee health by implementing comprehensive wellness programs and initiatives.
- Facilitated communication between employees and management regarding occupational health concerns, promoting an open dialogue around workplace safety issues.
- Educated all employees on flu symptoms, illness prevention, benefits of good hygiene and smoking cessation programs.
- Employed nursing skills to evaluate patient care needs, prioritize treatment and maintain patient flow.
- Coordinated with external healthcare providers to ensure seamless continuity of care for employees receiving treatment outside the workplace.
- Provided ongoing health education to employees, fostering a culture of wellness and selfcare.
- Collaborated with interdisciplinary teams to create comprehensive employee wellness programs that addressed physical, mental, and emotional health.
- Delivered array of employee health services at company, which included health screenings and immunizations.
- Provided guidance on proper use of personal protective equipment, significantly reducing the risk of exposure to hazardous materials.
- Utilized well-honed communication and active listening skills to conduct pre-employment screenings.
- Implemented stress-reduction interventions at the workplace, contributing to improved mental well-being among staff members.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Registered Nurse, Same Day Surgery
Highpoint Health
11.2008 - 10.2018
- Prepared patients for discharge efficiently by delivering tailored instructions regarding home care measures, medication administration, and follow-up appointments.
- Maintained up-to-date knowledge on evolving nursing best practices, participating in ongoing professional development opportunities.
- Expedited room turnover times by quickly preparing operating rooms for subsequent procedures, contributing to increased productivity.
- Facilitated smooth transitions from the operating room to the recovery area by providing comprehensive handoff reports to post-anesthesia care unit nurses.
- Educated patients on surgical processes, alleviating anxiety and fostering trust among patients and their families.
- Mentored new nursing staff members by sharing clinical expertise and offering guidance on best practices within the Same Day Surgery unit.
- Utilized critical thinking skills to assess patients'' conditions rapidly, responding effectively to urgent situations or complications that arose during surgery.
- Streamlined workflow efficiency by maintaining accurate documentation and updating electronic medical records promptly.
- Reduced recovery time for patients through effective pain management and thorough discharge education.
- Obtained informed consent from patients, ensuring that they fully understood the risks and benefits associated with their surgical procedures.
- Promoted a positive work environment by consistently offering support and encouragement to colleagues during challenging circumstances.
- Coordinated closely with anesthesia providers for seamless delivery of sedation medications throughout surgical procedures.
- Assisted surgeons during complex procedures, demonstrating strong clinical skills and sound judgment in high-pressure situations.
- Developed strong rapport with patients and their families, building trust and fostering a supportive environment for optimal patient recovery.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Monitored patient reactions after administering medications and IV therapies.
Staff Nurse
Good Samaritan Hospital
05.2007 - 11.2008
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
Education
Master of Science - Nursing
Northern Kentucky University
Highland Heights, Ky12.2027
Bachelor of Science - Nursing
Indiana Wesleyan University
Marion, IN10.2019
Associate of Applied Science - Nursing
Good Samaritan College of Nursing
Cincinnati, OH05.2007
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Strategic Planning
- Project Management
- Cross-Functional Teamwork
- Staff Development
- Multitasking
- Excellent Communication
Timeline
Manager of Employee Health
St. Elizabeth Healthcare
01.2021 - Current
Employee Health Nurse
Highpoint Health
10.2018 - 01.2021
Registered Nurse, Same Day Surgery
Highpoint Health
11.2008 - 10.2018
Staff Nurse
Good Samaritan Hospital
05.2007 - 11.2008
Master of Science - Nursing
Northern Kentucky University
Bachelor of Science - Nursing
Indiana Wesleyan University
Associate of Applied Science - Nursing
Good Samaritan College of Nursing
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