Cassie Waldon
Indianapolis
Summary
Knowledgeable General Manager with over 5 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Diligent certified home health aide with background in providing compassionate care to individuals with diverse needs. Expertise in creating safe and nurturing environments while assisting with daily activities and personal care. Demonstrated ability to communicate effectively and manage challenging behaviors.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
SERENITY OASIS
Fishers, IN
10.2025 - Current
- Developed individualized support plans to enhance clients' daily living skills.
- Facilitated communication between clients and families to promote understanding and engagement.
- Monitored client progress, documenting outcomes to ensure adherence to care standards.
- Trained and mentored new staff on best practices in direct support techniques.
- Implemented behavior management strategies, improving client interactions and reducing incidents.
- Streamlined documentation processes, increasing efficiency in record-keeping practices.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
Home Health Aide
Infinity HomeCare
Shelbyville, IN
01.2024 - 10.2025
- Delivered personal care assistance, including bathing, dressing, and grooming for clients in home settings.
- Assisted clients with mobility and transfers to enhance independence and safety in daily activities.
- Administered medications as prescribed, ensuring compliance with healthcare guidelines and client needs.
- Monitored vital signs and reported changes in health status to healthcare professionals for timely interventions.
- Developed personalized care plans tailored to individual client needs, fostering improved health outcomes.
- Trained new staff on best practices in patient care, enhancing team effectiveness and service quality.
- Collaborated with families and interdisciplinary teams to coordinate comprehensive care strategies for clients.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
General Manager
Papa John's Pizza
Indianapolis, IN
12.2022 - 12.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Led employee evaluations with constructive feedback to boost performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
General Manager
Pizza Hut
Indianapolis, IN
09.2020 - 07.2022
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Administered employee discipline through verbal and written warnings.
Education
GED -
Atterbury Job Corps
Edinburgh, IN02-2006
HOME HEALTH - HOME HEALTH AIDE
STATE OF INDIANA
10-2024
Skills
- Workflow Planning
- Distribution Management
- Business Development
- Business Administration
- Staff Supervision
- P&L Management
- Expense Control
- Customer Retention
- Quality Management
- Schedule Management
- Service Quality Improvement
- Sales
- Loss Prevention
- Staff Management
- Motivation
Timeline
Direct Support Professional
SERENITY OASIS
10.2025 - Current
Home Health Aide
Infinity HomeCare
01.2024 - 10.2025
General Manager
Papa John's Pizza
12.2022 - 12.2023
General Manager
Pizza Hut
09.2020 - 07.2022
GED -
Atterbury Job Corps
HOME HEALTH - HOME HEALTH AIDE
STATE OF INDIANA