Catheline Elizabeth K Dass
Systems Engineer | Atlassian & Collaboration Systems Specialist
Summary
Results-driven Systems Engineer with expertise in Atlassian and Collaboration systems. Proven track record in designing, implementing, and maintaining scalable IT infrastructure solutions. Adept at collaborating with cross-functional teams to drive project success using Agile methodologies. Skilled in problem-solving, scripting, and automation to streamline processes and enhance operational efficiency. Excellent communication and interpersonal skills for seamless stakeholder coordination. Committed to delivering high-quality results in fast-paced environments.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Systems Engineer II (Collaboration Tools)
Tesco
Bangalore
03.2022 - Current
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Completed software updates and assessed security patches for optimized computer use.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Designed tailored disaster recovery solutions to maintain uptime.
- Collaborated with executive team to define business requirements and systems goals.
- Performed JIRA/Confluence Installation, Configuration, Upgrades and Migration.
- Prepare fall back plans, test plans before every upgrade/migration.
- Perform UAT after every upgrade/migration to arrive at go-live decision.
- Handled JIRA Administration activities like Project Creation, creating Workflows, Issue types, Screens, Custom Fields, User Roles, Managing permissions, configuring Mail Handlers, configuring Behaviors .
- Creating complex customized workflows including post-functions and other automations using scripts and installed
add-ons. - Defined and managed access management solution for the tools (JIRA, Confluence and Miro).
Technical Manager (Atlassian Tools)
CAPGEMINI
05.2019 - 03.2022
- Managed JIRA and Confluence end to end.
- Successfully Completed multiple migrations from Capgemini network to client network and vice versa
- Successfully Migrated Crucible from Bangalore server to Munich server
- Successful Solution given to German auto client for their Identity Management, implemented OIDC/SAML for their apps with Nginx and Ping Identity.
- Successfully completed multiple upgrades for JIRA and Confluence.
- Monitoring: Implemented Alert monitoring system for Atlassian Tools with Prometheus and Grafana.
- Defined Processes for best practices of administrating and managing Atlassian tools thereby reducing performance issues in Capgemini.
- Deployed JIRA and Confluence in Docker and managed the containers.
- Cross-trained existing employees to maximize team agility and performance.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Gathered requirements and maintained communication between project teams, internal clients and external stakeholders.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
Lead Engineer
HCL
12.2016 - 05.2019
- Formulated Process and methods for the usage of Atlassian Tools (JIRA, Bitbucket and Confluence) for the end users and the support team in HCL
- Training: have given training to product and business owners for the usage of JIRA and other Atlassian tools
- Issue Resolution: Worked on multiple P1/P2 issues - JIRA/Confluence Performance Issues and resolved it.
- Cleaned up JIRA – removed unused custom fields, projects, users etc
- Automated Service Now to Jira service Desk Ticket creation using Mail Handler
- Multiple automations using JIRA post functions
- Rally Migration: Successfully migrated from Rally to JIRA and collaboratively worked with different Product owners to educate the development team about the usage of JIRA
- JIRA/Confluence UI: Extensive experience in configuring JIRA schemes, Created Projects, and Spaces according to the requirement
- Audit: Formulated Process for Monthly, Quarterly and Yearly Audit of the tools.
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
Tech Lead
COGNIZANT
09.2012 - 12.2016
- Joined as a Linux IT support engineer, worked as support engineer managing L1 and L2 linux server support activities.
- Responsible for analyzing problems, determine root cause, propose solutions, and drive issues to resolution.
- Review and Report Monthly, Bi-weekly activities and Monthly Change Audit.
- Work with the enterprise development teams for their production changes in a timely and systematic manner.
- Working proactively on user's problems and finding apt solutions so that production work goes on unhindered.
- Stage code from staging/development to live/production environment and execute & monitor batch jobs on live servers.
- Monitor system health and performance.
- Ensuring SOX compliance of all the enterprise applications through internal audit of the production changes that go through CMAT, LoadAuth and BMC Remedy.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Handled JIRA L1 support requests
Education
MBA - Technology Management
Anna University - Centre For Distance Education
06.2014 - 08.2016
B.E - Computer Science andEngineering
Adhiyamaan College of Engineering
08.2008 - 05.2012
Skills
JIRA
Confluence
Miro
Linux/Unix
Monitoring Tools: Prometheus/Grafana, AppD, NewRelic
Docker
Technical Analysis
Technical Support
Employee training
Troubleshooting
Project Management
Certification
Atlassian Certified Professional (ACP-600 – Certified (2021))
Timeline
Systems Engineer II (Collaboration Tools)
Tesco
03.2022 - Current
Technical Manager (Atlassian Tools)
CAPGEMINI
05.2019 - 03.2022
Lead Engineer
HCL
12.2016 - 05.2019
MBA - Technology Management
Anna University - Centre For Distance Education
06.2014 - 08.2016
Tech Lead
COGNIZANT
09.2012 - 12.2016
B.E - Computer Science andEngineering
Adhiyamaan College of Engineering
08.2008 - 05.2012