Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Catherina Telma Theresa Fernandes

Sales Associate
Salmiya
Catherina Telma Theresa Fernandes

Summary

Highly motivated and results-driven Sales Associate with 20 years of experience in the retail industry. Seeking a challenging position where I can leverage my exceptional communication skills and extensive expertise to drive sales and contribute to the success of a dynamic organization. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
years of professional experience
3
Languages

Work History

Debenhams
Salmiya

Sales Associate Specialist
11.2003 - Current

Job overview

  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

Immaculate Conception

University Overview

th Class Experience Sales Associate, Debenhams Brand, M.H. Alshaya - Demonstrated outstanding communication skills, effectively engaging with customers, teams, and managers to exceed sales targets - Maintained a strong work ethic, consistently delivering exceptional customer service and ensuring customer satisfaction - Proven ability to build and maintain positive relationships with clients, resulting in repeat business and increased customer loyalty - Actively contributed to team success, collaborating with colleagues to achieve sales goals and provide seamless shopping experiences - Consistently recognized for exceptional performance and awarded “Salesperson of the Month” multiple times - Actively participated in training programs to enhance product knowledge, sales techniques, and customer engagement skills Skills - Excellent verbal and written communication skills in English and Arabic - Strong interpersonal skills, with the ability to connect with individuals from diverse backgrounds - Proven track record of meeting and exceeding sales targets - Outstanding customer service skills, ensuring a positive customer experience - Detail-oriented and highly organized, effectively managing multiple tasks and priorities - Strong problem-solving abilities, adept at finding solutions to meet customer needs - Proficient in using point-of-sale (POS) systems and other retail software

Skills

Store opening and closing

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Timeline

Sales Associate Specialist

Debenhams
11.2003 - Current

Immaculate Conception

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Catherina Telma Theresa FernandesSales Associate