Hi, I’m
Catherina Telma Theresa Fernandes
Sales Associate
Salmiya
Summary
Highly motivated and results-driven Sales Associate with 20 years of experience in the retail industry. Seeking a challenging position where I can leverage my exceptional communication skills and extensive expertise to drive sales and contribute to the success of a dynamic organization. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
years of professional experience
3
Languages
Work History
Debenhams Salmiya
Sales Associate Specialist
11.2003 - Current
Job overview
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Immaculate Conception
University Overview
th Class
Experience
Sales Associate, Debenhams Brand, M.H. Alshaya
- Demonstrated outstanding communication skills, effectively engaging with customers, teams, and managers to exceed sales targets
- Maintained a strong work ethic, consistently delivering exceptional customer service and ensuring customer satisfaction
- Proven ability to build and maintain positive relationships with clients, resulting in repeat business and increased customer loyalty
- Actively contributed to team success, collaborating with colleagues to achieve sales goals and provide seamless shopping experiences
- Consistently recognized for exceptional performance and awarded “Salesperson of the Month” multiple times
- Actively participated in training programs to enhance product knowledge, sales techniques, and customer engagement skills
Skills
- Excellent verbal and written communication skills in English and Arabic
- Strong interpersonal skills, with the ability to connect with individuals from diverse backgrounds
- Proven track record of meeting and exceeding sales targets
- Outstanding customer service skills, ensuring a positive customer experience
- Detail-oriented and highly organized, effectively managing multiple tasks and priorities
- Strong problem-solving abilities, adept at finding solutions to meet customer needs
- Proficient in using point-of-sale (POS) systems and other retail software
Skills
Store opening and closing
Sales expertise
Product promotions
Cash Handling
Point of sale operation
Product and service sales
Sales trends
Cash register operation
Organization
Clerical Support
Cultural Awareness
Problem-Solving
Organization and Time Management
Excellent Communication
Attention to Detail
Good Telephone Etiquette
Timeline
Sales Associate Specialist
Debenhams
11.2003 - Current