CATHERINE KAMINI INFANTA J.M
Chennai
Summary
Results-driven Administrative and Academic Operations Leader with 14+ years in education and 5 years in corporate sectors. Excelled in boosting efficiency, compliance, and stakeholder satisfaction through strategic leadership and process improvements.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative Officer
IRED School of Health Sciences
01.2024 - Current
- Streamlined academic operations and admissions processes, achieving regulatory compliance,
- Managed faculty payments and HR interview processes.
- Resolved parent and student issues through effective coordination.
Customer Relationship Manager
BMW KUN Exclusive
01.2022 - 01.2024
- Boosted client retention through proactive relationship management, resolving 500+ inquiries monthly and coordinating premium service delivery in a competitive automotive market and achieve Target.
Assistant Manager - Administration
Apollo Institute of Hospital Management & Allied Sciences
01.2021 - 01.2022
- Led 15-member admin team to optimize admissions and faculty coordination, cutting operational delays and increasing student retention to 95% via targeted process enhancements.
Administrative Officer
Apollo Institute of Hospital Management & Allied Sciences
01.2016 - 01.2021
- Oversaw HR payroll for 50+ staff and managed 1,000+ student records with zero compliance errors, delivering accurate financial reports that supported a 15% budget efficiency gain.
Executive Secretary
Apollo Institute of Hospital Management & Allied Sciences
01.2011 - 01.2015
- Supported executive leadership by managing schedules, events for 300+ attendees, and documentation, enabling 20% faster decision-making and seamless institutional operations.
Administrative Roles
Essae Teroka & Holy Angels Anglo Indian Higher Secondary School
01.2006 - 01.2010
- Executed student enrollments for 400+ pupils, staff coordination, and events, maintaining 98% parent satisfaction in dynamic school settings.
Education
MBA - Human Resources
University of Madras
BBA - undefined
University of Madras
Diploma in Nursery Teacher Training (NTT) - undefined
Skills
- Academic and Institutional Administration
- Admissions and Student Records Management
- HR Coordination and Payroll Processing
- Faculty and Staff Management
- Parent and Student Engagement
- University and Regulatory Compliance
- Budgeting and Financial Oversight
- Event Planning and Execution
- Team Leadership and Development
- Communication and Interpersonal Skills
- Problem Solving and Conflict Resolution
- Time Management and Organization
- Data Analysis and Reporting
- Customer Relationship Management
- Expert Interpersonal and Counseling Abilities
- Strategic Planning and Problem-Solving
- High-Performance Under Pressure with Deadline Mastery
Certification
MS Office
Languages
English
Advanced (C1)
Tamil
Advanced (C1)
Timeline
Administrative Officer
IRED School of Health Sciences
01.2024 - Current
Customer Relationship Manager
BMW KUN Exclusive
01.2022 - 01.2024
Assistant Manager - Administration
Apollo Institute of Hospital Management & Allied Sciences
01.2021 - 01.2022
Administrative Officer
Apollo Institute of Hospital Management & Allied Sciences
01.2016 - 01.2021
Executive Secretary
Apollo Institute of Hospital Management & Allied Sciences
01.2011 - 01.2015
Administrative Roles
Essae Teroka & Holy Angels Anglo Indian Higher Secondary School
01.2006 - 01.2010
MBA - Human Resources
University of Madras
BBA - undefined
University of Madras