CATHERINE "KATY" THOMAS
New Palestine
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Senior Customer Operations/Data Entry
Backhaul Direct
05.2019 - Current
- Accurately build loads into BHD proprietary software
- Accept tenders via EDI and via email and certify that the load information is correct once imported into BHD TMS system
- Coordinate loads to be picked up and delivered
- Set appointments for pickup and delivery on each transaction (load) as required
- Help to manage and maintain existing customer relationships
- Sustain a positive attitude to communicate with customers, carriers, and staff
- Work with your team and BHD staff to come up with innovated ways to grow and improve accounts
- Other duties assigned by management
Sales Associate
West Elm
12.2021 - 01.2023
- Provide sincere, friendly and energetic customer service by exemplifying World-Class service standards
- Achieve established sales and contest goals Maintain knowledge of current sales and promotions
- Demonstrate comprehensive product knowledge, including features and benefits
- Uphold store maintenance and cleanliness standards straighten, clean and help maintain stockroom as needed
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Efficiently and accurately perform register transactions i.e. sales, returns, and exchanges
- Built relationships with customers to encourage repeat business.
- Perform other duties as assigned by management
Account Manager (Temp)
Herff Jones
01.2019 - 05.2019
- Overseeing coordinate product design between the Sales Representative, Customer and Production Personnel for Artwork, Composition, Tooling and Samples
- Contacting customers and keeping them informed of account status including production time, shipping and delivery
- Manage the successful coordination of product unit volume of an assigned territory between the Customer, Sales Representatives and Production Personnel
- Maintain positive and professional communication and working relationship with Customers, Sales Representatives and all Personnel
- Work with others to help balance workloads within the work group or for other Group Managers as needed
Retail Operations Manager
Ulta Beauty
09.2017 - 01.2019
- Led a team of task associates, including a key-holding supervisor, and was accountable for all aspects of managing the operations of a retail store, inclusive of inventory-related processes, merchandise resets, visual ad sets, and pricing compliance
- Meet or exceed goals related to total store sales, inventory, and operational excellence
- Forecast and adjust payroll to maximize productivity and complete task workload on time, and within the payroll budget
- Review and interpret financial and operational reporting regularly, including store visit and audit results
- Perform Guest Experience Manager duties including great guest interaction, delegate task, monitor team performance, and report sales metrics
Senior Team Leader Guest Service
Target
11.2015 - 09.2017
- Performed leader on duty (LOD) responsibilities, including total store operations, responding to guest service requests, prioritizing and delegating team member workload and responding to staffing concerns including call offs
- Activity participated in the performance management process, which included recognizing, coaching, providing meaningful feedback, writing and delivering counseling and corrective action and writing and developing performance reviews
- Ensure maximum work center efficiency by scheduling and delegating responsibilities to team members
- Focused on compliance, integrity, and safety
- Lead strategically by creating goals and action plans to accomplish them
- Effectively execute and lead the team through new initiatives and change
- Addressing guest inquiries and resolving complaints
- Monitor daily, weekly, monthly sales and Redcard results and communicate to front end team members
- Review myGuest comments daily for purchase, returns, Order Pick Up and registry and share insights with team members
Education
Master of Science - Kinesiology
Indiana University-Purdue University Indianapolis
Indianapolis, IN05.2015
Bachelor of Science - Athletic Training
University of Indianapolis
Indianapolis, IN05.2013
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Sales Associate
West Elm
12.2021 - 01.2023
Senior Customer Operations/Data Entry
Backhaul Direct
05.2019 - Current
Account Manager (Temp)
Herff Jones
01.2019 - 05.2019
Retail Operations Manager
Ulta Beauty
09.2017 - 01.2019
Senior Team Leader Guest Service
Target
11.2015 - 09.2017
Bachelor of Science - Athletic Training
University of Indianapolis
Master of Science - Kinesiology
Indiana University-Purdue University Indianapolis
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