Catherine M
Chennai
Summary
Experience in 5+ years in customer service in voice and non voice both, to handle the customer in empathy and polite, Assist the junior agents and newbie as it same publish the pendency mail report in time manner.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Accounts Assistant
Excelent Food Pvt Limited
12.2020 - 01.2024
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
Customer service specialist
Vertex Management Solution Private Limited
02.2017 - 08.2020
- It’s a outbound call in VI process.
- We have to call the customer to retain and stay with same network.
- My responsibility is convince the customer and solve the customer issue and provide the special offer for customer.
Education
BA - TAMIL
Quaid e Milath Govt College
01.2016
XII STD - undefined
St.Annis Girls higher secondary School
01.2013
X STD - undefined
St.Annis Girls higher secondary School
01.2010
Skills
Flexibility
Interpersonal
Communication
Critical thinking
Timeline
Accounts Assistant
Excelent Food Pvt Limited
12.2020 - 01.2024
Customer service specialist
Vertex Management Solution Private Limited
02.2017 - 08.2020
XII STD - undefined
St.Annis Girls higher secondary School
X STD - undefined
St.Annis Girls higher secondary School
BA - TAMIL
Quaid e Milath Govt College