Catherine Mahathy
Decatur,IN
Summary
Dedicated customer service and administrative professional with 20+ years in retail and 6 years as a Group Leader in a medical reception setting. Experienced in supervising staff, training team members, managing front-desk operations, and providing attentive, confidential client care. Known for professionalism, reliability, and a strong commitment to service excellence.
Overview
12
12
years of professional experience
Work History
Reception Tech Group Leader
CSL Plasma
Fort Wayne, IN
02.2020 - 12.2025
- Oversaw donor paperwork processing and maintained strict compliance with established safety standards.
- Implemented systematic organization and cleanliness protocols in reception area to improve overall customer satisfaction.
- Managed customer interactions by swiftly addressing inquiries and effectively resolving issues.
- Analyzed and improved donation scheduling practices through effective teamwork and communication.
- Conducted informative sessions on plasma donation protocols, promoting a supportive and welcoming environment for potential donors.
- Monitored and evaluated equipment performance to ensure adherence to operational safety protocols.
- Developed and delivered training materials for new staff, focusing on best practices to improve reception operations.
- Oversaw reception area organization and cleanliness to foster a positive and inviting atmosphere for all guests.
Phone Agent
Intelenet Global Services
Fort Wayne, IN
11.2018 - 11.2019
- Contributed to Equifax's American Express Travel Platinum Card Services operations.
- Assisted customers in securing identities by locking credit information. Addressed and resolved customer issues effectively.
- Assisted clients in planning travel itineraries. Supported team members in coordinating travel arrangements. Helped maintain accurate records of travel bookings.
- Assisted in booking single and family flights along with hotel accommodations. Facilitated flight reservations for card members.
Customer Service Manager
Walmart
Fort Wayne, IN
08.2013 - 09.2018
- Oversaw customer inquiries to guarantee prompt and effective issue resolution.
- Facilitated training and mentorship for team members on service standards and operational procedures.
- Established feedback mechanisms to drive improvements in customer satisfaction and service quality.
- Evaluated customer service metrics to uncover trends and drive enhancements.
Education
GED - General Studies
Elmhurst High School
Fort Wayne, IN07.1993
Skills
- Document preparation
- Initiative-taking
- Confidentiality handling
- Organization skills
- Telephone skills
- Time management
- Front desk operations
- Customer/Client relations
- Verbal and written communication
- Phone etiquette
- Data entry
- Greeting and seating clients
- Documentation and reporting
- Service-oriented mindset
- Professional demeanor
- Tech-Savvy
Timeline
Reception Tech Group Leader
CSL Plasma
02.2020 - 12.2025
Phone Agent
Intelenet Global Services
11.2018 - 11.2019
Customer Service Manager
Walmart
08.2013 - 09.2018
GED - General Studies
Elmhurst High School