Catherine Richardson
Indianapolis,IN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in helping others. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Textiles/Customer Service Representative
Goodwill
01.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs and wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Increased revenue by cross-selling and upselling products and services.
- Sought ways to improve processes and services provided.
General Manager
RPM PIZZA LLC
10.2015 - 02.2019
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negations.
- Monitored financial performances, set budget and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, ad technology systems.
- Implemented operational strategies effectively built customer loyalty.
Caregiver
Visiting Angels
11.2011 - 07.2015
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Bachelor in Human Resources/Counseling - Human Resources Management
SNHU
Online 04.2024
High School Diploma -
White River Valley High School
Switz City, IN05.2010
Skills
- Appointment Scheduling
- Call Management
- Information Security
- Conflict Mediation
- Customer Relations
- Client Relations
- Product and Service Solutions
- Prioritization
- Professional Telephone Demeanor
- Problem-Solving Abilities
- Conflict Resolution
- Creative Problem Solving
References
Joshua Oogle (270) 727-3096
Kim Davenport (317) 506-5466
Lisa Armstrong (317) 797- 6206
Bailey Carver (765) 667-4464
Timeline
Textiles/Customer Service Representative
Goodwill
01.2023 - Current
General Manager
RPM PIZZA LLC
10.2015 - 02.2019
Caregiver
Visiting Angels
11.2011 - 07.2015
Bachelor in Human Resources/Counseling - Human Resources Management
SNHU
High School Diploma -
White River Valley High School
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