Catherine Shophia
Chromepet
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Admin & Infra Executive
CITIUSTECH HEALTHCARE TECHNOLOGY PVT LTD.
09.2022 - Current
- Handling all SEZ related documents and approvals
- Maintain Access card reconciliation and deactivation for Chennai
- Maintaining Monthly inventory checklist
- Coordinating with HR team for project events and fun activities
- Updating of monthly budget
- Established and implemented departmental policies, goals and objectives.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Introduced new methods, practices, and systems to reduce turnaround time.
- RFP creation and follow-up on the payment process for all monthly invoices
- Maintaining BGV documents for all support staff
- Handling of Transport/Cafeteria operations
- Following up with Vendor and Builder team for snags/ Readiness of floor
- Streamlining process in work with regards to day-to-day operations (Standardization as per leadership advice)
- Monitoring & Ensure of Exit clearance for the CT employees in the portal
- Shift roaster preparation and work allocation for the Support staff
- Monitoring of BMS room on weekly basis with preparing reports
- AMC & RAC’s preparation on all the financial year for the vendors
- Vendor registration follow up and process will be followed up with finance team
- Consolidated PO’s preparation and submitting the same
- Handling of car parking RFID and allocation on the same
- Managing client visits
- Maintaining vendor payment tracker
- Photo ID card and access card allocation for the new joiners
- Preparing on the monthly inventory and stock maintenance
- Managed the executive calendar and organized travel arrangements, resulting in a stress-free experience for the executive
- Launched new rewards program to identify and celebrate staff performance.
- Allocation of laptops to the employees
- Support staff compliance document maintenance
Guest Relations Executive/Manager
Compass India Support Services Pvt. Ltd
01.2010 - 07.2022
- Supporting for all client visit arrangements/ Leadership Meetings (Cab, Accommodation, Office Lunch, Reservations at Hotel for Dinner/ Lunch, Decoration, Walkthrough, Client Visit town halls, V Pass arrangements, Board Room arrangements Etc.,) Daily client visit details Circulation to our IFM teams to ensure readiness before client visits Following up with IFM team for snags/ Readiness of floor Streamlining process in work with regards to day-to-day operations (Standardization as per leadership advice) Updating formats/ deck/ Reports Overseeing other facilities on Visit arrangements
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Managed and improved customer service functions for reception and lounge areas.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Client Handling
- Vendor Manpower
- Creation of Employee Id & Deletion for Vendor Partners
- Creating CWR ID for all Transport Vendors
- Preparing Monthly Administration Dashboards
- Coordinator for Outreach sessions for Vendor partners
- Handling GYM Manpower/equipment’s maintenance/Monthly pay roll deduction
- Raising Ariba request for any events vendor related requests and coordinating with vendor for the smooth entry& Work Completion
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Handling of vendor invoice through catalyst Providing In-house support for Event related requests & conducting Outreach activities Coordinating with project team for Internal events/ Townhall and Leadership events
- Preparation of 52-week calendar for completing connects
- Prepare a weekly and monthly report and present it to the manager
- Monthly meeting with CTS Client along with LM to get their feedback for process enhancements
- Process document for each event (PAN INDIA) after completion of event
- PPT presentation for PAN INDIA events & collect pictures from various locations for every single event
- Connecting Pan India level event virtual connect on yammer platform due to Covid-19 Monthly event tracker for each pan India event
- Weekly report collage for all functional (Business Support Services/SoftServices/E&M) RFID vehicle pass applying and issuing to employee with SEZ team
- Up keeping of WAR -ROOM and ensure it is ready for any BCP -situation Maintenance all WAR-Room Materials such as Sleeping Bags, freshen up kits to meet any BCP situation Allocation Play court to Project team on the request through mail
- Monitoring & Ensure of CWS clearance for all CTS- resigned Employees in the portal
- Maintaining of Auditorium (500/85/120 Seaters) on booking for townhall and other governance meeting
- Handled MEPZ SEZ awards function and Governance meeting.
Data Entry Operator
Beeway Solution India Pvt. Ltd.
01.2008 - 01.2009
- Maintaining and registering patent details in the excel sheet
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Evaluated source documents to locate needed information.
Customer Care Executive
ICICI Bank LTD.
01.2007 - 01.2008
- Maintaining a relationship between Bank and Customers
- Preparing reports on the activities of the customers
- Improving the productivity of Credit Card of the Bank.
- Offered free products or services to pacify irate or unsatisfied customers.
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
- Maintained and managed customer files and databases.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Education
B.Com -
IEC University, University
HSC - undefined
Valluvar Gurukulam School, State Board
Skills
Communicational skillsundefined
Areas Of Interest
- Facility Management
- Hospitality
- Embedded Systems
- Networking
Personal Information
Date of Birth: 04/13/89
Disclaimer
I hereby declare that the above furnished details are correct and true to the best of my knowledge and belief.
Timeline
Admin & Infra Executive
CITIUSTECH HEALTHCARE TECHNOLOGY PVT LTD.
09.2022 - Current
Guest Relations Executive/Manager
Compass India Support Services Pvt. Ltd
01.2010 - 07.2022
Data Entry Operator
Beeway Solution India Pvt. Ltd.
01.2008 - 01.2009
Customer Care Executive
ICICI Bank LTD.
01.2007 - 01.2008
B.Com -
IEC University, University
HSC - undefined
Valluvar Gurukulam School, State Board
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