CATHERINE STANLEY
Fort Wayne,IN
Summary
Dedicated and accomplished Assistant Manager consistently rising through the ranks, leveraging in-depth experience to drive success. Strong work ethic and passion for helping people, excelling in providing exceptional customer service. Excited about the opportunity to contribute to your company and take it to new heights. Working diligently to enhance company's performance and strengthen its position. Expertise in sales, personnel management, accounting, and inventory management, combined with complete knowledge of company products and services, allowing for optimized customer service and maximum satisfaction.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Assistant Manager
Dollar Tree
03.2024 - Current
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Owner
Layne Enterprises LLC
11.2023 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
Tax Preparer
TaxAct
12.2023 - 04.2024
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Offered clients recommendations to reduce tax liabilities.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained compliance by adhering to current tax laws and regulations.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
Tax Preparer
Jackson Hewitt
11.2020 - 05.2021
- I ASSISTED CLIENTS IN PREPARING THEIR TAXES
- W2, 1099-MISC, INT, G, AS WELL AS CAPITAL GAIN/ LOSS, SELF EMPLOYMENT
- I ALSO ASSISTED CLIENTS IN EXPLAINING HOW TAXES WORK AND PROVIDED EXCELLENT CUSTOMER SERVICE
- I DID OBTAIN MY TPIN AND IT IS VALID THROUGH 2021 WITH ELIGIBILITY TO RENEW FOR THE NEXT YEAR
Security Guard
Allen Protection
11.2019 - 12.2019
- I WAS ASSIGNED A BUILDING IN WHICH I WAS THERE TO OBSERVE AND REPORT
- I WOULD WALK THE PERIMETER OF THE ASSIGNED LOCATION MAKING SURE THE BUILDING WAS SECURE
- I WAS A KEY HOLDER AND COMPLETED GUN SAFETY
Senior Companion
Visiting Angels
08.2019 - 09.2019
- MY DUTIES WERE TO DO LIGHT HOUSEKEEPING, ERRANDS, COMPANIONSHIP WITH ELDERLY
Guest Service Representative
Teleperformance
05.2019 - 08.2019
- I WORKED IN A CALL CENTER
- I AM FAMILIAR WITH NITEVISION COMPUTER SYSTEM
- I ANSWERED PHONES, MADE RESERVATIONS, CORRECTED ANY GUEST COMPLAINTS REGARDING STAYS AT EXTENDED STAY AMERICA
Front Desk Associate
Best Western Luxbury Inn
02.2019 - 05.2019
- I WAS A FRONT DESK AGENT
- MY DUTIES WERE TO CHECK-IN/CHECK-OUT GUESTS, MAKING RESERVATIONS, ANSWERING GUEST QUESTIONS AND PHONE CALLS, INPUT/OUTPUT ON THE COMPUTER USING VISUAL MATRIX
- I PROVIDE EXCELLENT CUSTOMER CARE FOR THE GUEST
Front Desk Associate
Extended Stay America
09.2018 - 01.2019
- I WAS A FRONT DESK ASSOCIATE
- MY DUTIES WERE AS FOLLOWS: CASHIER, INTAKE OF INVENTORY, INPUT/OUTPUT OF THE COMPUTER USING NITEVISION AND CLC
- I ALSO PROVIDED EXCELLENT CUSTOMER SERVICE TO ALL OUR GUESTS
Sales
MetroPCS
03.2017 - 05.2018
- I WAS A SALES REPRESENTATIVE
- MY DUTIES WERE AS FOLLOWS: CASHIER, INTAKE OF INVENTORY, INPUT/OUTPUT OF THE COMPUTER WITH THE SOFTWARE OF RQ, QPAY, AND BROADTECH
- ALSO, A VERY CUSTOMER SERVICE ATMOSPHERE AND TROUBLESHOOTING OF THE CELL PHONES
Sales
Kidswear
07.2010 - 03.2017
- DUTIES FOR THIS COMPANY: CASHIER, INPUT/OUTPUT ON THE COMPANY WITH THE SOFTWARE OF CONSIGNOR TILL, CUSTOMER SERVICE, PHONE CALLS TO OTHER PARTNERING COMPANIES, TROUBLESHOOTING THE COMPUTER WHEN NEEDED, CLEANER, INTAKE OF INVENTORY, MARKETING OF THE BUSINESS VIA FACEBOOK AND OTHER SOCIAL MEDIA, ORGANIZING OF MERCHANDISE
Education
Associate of Science - Accountant
Indiana Institute of Technology
Fort Wayne, IN02-2025
HIGH SCHOOL DIPLOMA - general
CARROLL HIGH SCHOOL
Fort Wayne, IN09.2010
Skills
- Customer service
- People skills
- Phone communication
- Working with kids
- Helping people
- Quick learner
- Flexibility
- Consulting
- Performance reviewing
- Budget assistance
- Sales monitoring
- Time management
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved a book keeping issue which led to a more accurate report.
Certification
- CM - Certified Manager Certification
- Enrolled Agent License - 2024
- Bookkeeping Training - 2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Dollar Tree
03.2024 - Current
Tax Preparer
TaxAct
12.2023 - 04.2024
Owner
Layne Enterprises LLC
11.2023 - Current
Tax Preparer
Jackson Hewitt
11.2020 - 05.2021
Security Guard
Allen Protection
11.2019 - 12.2019
Senior Companion
Visiting Angels
08.2019 - 09.2019
Guest Service Representative
Teleperformance
05.2019 - 08.2019
Front Desk Associate
Best Western Luxbury Inn
02.2019 - 05.2019
Front Desk Associate
Extended Stay America
09.2018 - 01.2019
Sales
MetroPCS
03.2017 - 05.2018
Sales
Kidswear
07.2010 - 03.2017
Associate of Science - Accountant
Indiana Institute of Technology
HIGH SCHOOL DIPLOMA - general
CARROLL HIGH SCHOOL
Activities
- Volunteer at Kingston Care Center reading to residents and playing games to promote a healthy lifestyle.
- Babysitting at Women's Care Center while parents take parenting classes.
- Various office tasks for Allen County Right to Life group including stuffing envelopes, making phone calls, promoting a pro-life atmosphere, and organizing community events.
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