Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Clark

Oaktown

Summary

Dedicated Direct Support Professional with extensive experience at KCARC, excelling in patient care and client advocacy. Proven ability to enhance client well-being through effective health monitoring and compassionate personal care. Strong communication skills foster trusting relationships, ensuring optimal support and safety for individuals with disabilities. Committed to delivering exceptional care and improving quality of life.

Overview

5
5
years of professional experience

Work History

Direct Support Professional

KCARC
Vincennes
08.2022 - Current
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Built strong and trusting rapport with clients and loved ones.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Monitored health and well-being of clients and reported significant health changes.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Consulted with client care team to continually update care plans.
  • Recorded client status progress and challenges in logbooks and reports.
  • Helped clients get in and out of beds and wheelchairs.
  • Tracked and reported clients' progress based on observations and conversations.
  • Transported clients to doctor's appointments and errands.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Assisted individuals with daily living activities such as bathing, dressing, and grooming.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Instructed family members on how to provide bedside care.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Followed care plan and directions to administer medications.
  • Used approved crisis intervention techniques in emergency situations.
  • Drove clients to doctors' appointments and social outings.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Assisted clients with maintaining good personal hygiene.
  • Managed household errands and other essential duties.
  • Completed day-to-day duties accurately and efficiently.

Shift Leader

Giant Oil
Bicknell
08.2022 - 10.2025
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Assisted customers with locating items within the store when requested.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Completed paperwork related to personnel actions including hiring, terminations, transfers.
  • Checked personal identifications during alcohol and tobacco sales.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed payments promptly for customers to exceed productivity standards.
  • Answered phone calls to assist customers with questions and orders.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Trained new cashiers on proper use of registers and store policies.
  • Ensured compliance with all safety regulations while performing tasks.
  • Identified discrepancies between actual sales figures and expected totals.
  • Scanned items and checked pricing on cash register for accuracy.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Maintained work area and kept cash drawer organized.
  • Answered customer questions and provided store information.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Answered customers' questions and provided information on store procedures or policies.
  • Processed customer payments quickly and returned exact change and receipts.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Monitored cashier performance, providing feedback as needed.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Welcomed customers, offering assistance to help find store items.
  • Managed scheduling, payroll, and time off requests for team members.
  • Counted and balanced cashier drawers.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Built and maintained productive relationships with employees.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Greeted customers promptly and responded to questions.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Identified needs of customers promptly and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • ** I was considered Acting Assistant Manager.

Team Member

TBIL
Lawrenceville
10.2020 - 05.2022
  • Collaborated with team members to complete demanding projects under tight deadlines.
  • Performed quality checks on products and documented discrepancies.
  • Monitored inventory levels of parts needed for assembling seats.
  • Collaborated with team members to ensure efficient workflow throughout the production process.
  • Maintained assembly and production equipment to meet operational goals.
  • Recognized parts on-site and by touch to minimize errors.
  • Maintained cleanliness of work area by sweeping floors, wiping down surfaces and disposing of waste materials properly.
  • Assembled seat frames using hand tools and power tools.
  • Followed safety guidelines when operating machinery or power tools.
  • Completed quality assurance and design compliance checks to reduce errors.
  • Rotated to different workstations to support successful production operations.
  • Provided assistance to coworkers with difficult tasks as needed.
  • Supervised assembler teams and trained or oriented new employees on procedures.
  • Operated a variety of machines used in the manufacture of automotive seating components including drill presses, rivet guns and saws.
  • Operated equipment and machinery according to safety guidelines.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

High School Diploma -

North Knox Jr./Sr. High School
Bicknell, IN
05-2014

Skills

  • Medication administration
  • Client advocacy
  • Health monitoring
  • Personal care
  • Communication skills
  • Time management
  • Problem solving
  • Customer service
  • First aid and CPR
  • Client safety and first aid
  • HIPAA compliance
  • Hygiene assistance
  • Housekeeping tasks
  • Direct patient care

Timeline

Direct Support Professional

KCARC
08.2022 - Current

Shift Leader

Giant Oil
08.2022 - 10.2025

Team Member

TBIL
10.2020 - 05.2022

High School Diploma -

North Knox Jr./Sr. High School

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Catherine Clark