Catherine Sujitha
Chennai
Summary
Team lead with commitment to excellence and around 10 years of experience. Effective collaborator promoting great People management and Quality control enhancement skills. Proven history of efficiency and reliability.
Overview
10
10
years of professional experience
Work History
Team lead- Medical Billing
Omega Healthcare
Chennai
01.2021 - Current
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Management Trainee
Access Healthcare
Chennai
02.2019 - 01.2021
- Explained services and products to customers in friendly and engaging way.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Shouldered management responsibilities during absence of manager.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
Client Specialist
Access Healthcare
Chennai
04.2018 - 01.2019
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
Senior Associate
Access Healthcare
Chennai
02.2015 - 03.2018
- Assigned tasks, reviewed performance and devised improvement plans or corrections.
- Developed junior team members and cultivated collaborative culture.
- Promptly addressed concerns, complaints and inquiries to meet customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
Associate- Customer Support
Sutherland Global Service
Chennai
02.2012 - 12.2013
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
Associate- Customer Support
Mahendira Info Tech
Chennai
05.2011 - 01.2012
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
Education
BE - undefined
Anna University
Popes College of Engg
2011
12th Standard - undefined
IIPE Laxmi Raman higher secondary school
2007
10th Standard - undefined
State Board
St. Joseph Girls Higher Secondary school
2005
Skills
- SKILL SET PROFILE
- Operations management
- Team leadership
- People management
- Employee performance evaluations
- TECHNICAL SKILLS
- System Software’s : Adobe Photoshop & Adobe Flash
- Programming Languages : C, C
- System knowledge : MS Office Suite
Timeline
Team lead- Medical Billing
Omega Healthcare
01.2021 - Current
Management Trainee
Access Healthcare
02.2019 - 01.2021
Client Specialist
Access Healthcare
04.2018 - 01.2019
Senior Associate
Access Healthcare
02.2015 - 03.2018
Associate- Customer Support
Sutherland Global Service
02.2012 - 12.2013
Associate- Customer Support
Mahendira Info Tech
05.2011 - 01.2012
BE - undefined
Anna University
Popes College of Engg
12th Standard - undefined
IIPE Laxmi Raman higher secondary school
10th Standard - undefined
State Board
St. Joseph Girls Higher Secondary school
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