Cathryn Einsele
Hammond
Summary
Results-oriented Assistant Manager with expertise in team leadership and project management. Proven ability to enhance efficiency and productivity while elevating customer satisfaction. Skilled in leading diverse teams and resolving complex challenges to support business objectives.
Overview
2
2
years of post-secondary education
20
20
years of professional experience
Work History
Assistant Manager
Dollar General
Lake Station
01.2024 - Current
- Oversaw inventory management, ensuring stock levels met customer demand.
- Implemented merchandising strategies that increased product visibility and drove sales.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on company policies and customer service standards.
- Provided excellent customer service, resolving issues and answering inquiries.
- Monitored store compliance with safety and health regulations consistently.
- Collaborated with management to create targeted promotional campaigns that attracted local customers.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a streamlined system for tracking inventory and ordering supplies, ensuring timely restocking.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Special Education Parapro
School City of Hammond
Hammond
08.2006 - 06.2024
- Provided one-on-one support to students with special needs in a classroom setting
- Implemented individualized educational plans under the guidance of the lead teacher to support students with diverse learning needs
- Supported students with communication, behavior management, and personal care tasks to enhance their learning experience and independence
- Collaborated with special education team to monitor student progress and adapt support strategies for improved academic outcomes
- Collaborated with special education team to track student progress and make adjustments to support strategies
- Conducted small group instruction in literacy and math to reinforce classroom concepts and enhance student understanding
- Assisted with behavior management strategies to promote a positive and inclusive learning environment for all students
- Collaborated with teachers and administrators to develop and implement interventions for at-risk students to improve academic performance
- Provided daily support to students with disabilities, including physical assistance and personal care, to ensure their safety and well-being in the educational setting
- Monitored and tracked students' progress, adjusting interventions to support academic growth.
- Supported student learning through tailored instructional strategies and materials.
- Facilitated communication among students, teachers, and parents to ensure alignment on student progress and support needs.
- Arranged and categorized classroom materials to create an efficient learning environment. and maintained a structured learning space.
- Participated in professional development to enhance support techniques and knowledge.
- Implemented behavior management strategies designed by special education staff members.
- Offered emotional support during times of difficulty or crisis situations involving the student.
- Promoted independent thinking skills among students during classroom discussions and activities., problem solving, and self-advocacy skills among students.
Customer Service
Dollar General
Hammond
07.2020 - 12.2021
- Managed requests from customers in person and over the phone.
- Developed strategies to help resolve customer service disputes.
- Greeted visitors, providing tailored customer service assistance to enhance their experience.
- Developed strategies for resolving customer service disputes, fostering positive outcomes and satisfaction.
Garden Center
Meijer
Highland
09.2013 - 03.2015
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Education
Secondary Education
Purdue University Calumet
Hammond, IN 01.2004 - 01.2006
Diploma -
Morton Sr High School
Hammond, INSkills
- Retail operations
- Inventory management
- Visual merchandising
- Customer relationship management
- Customer service
- Merchandising strategies
- Staff training
- Employee supervision
- Task delegation
- Strategic planning
- Operational efficiency
- Compliance monitoring
- Goal setting
- Time management
- Adaptability
- Conflict resolution
- Verbal and written communication
Volunteering
Coaching Varsity High School Softball 6915 Grand Ave April 2005 - December 2012
References
Mark Volkmann 219-781-4722
Environmental Health and Safety manager at Jupiter aluminum.
Richard Nawrocki 219-746-7786
Entrepreneur Rich’s concrete
Gaby Recio 219-951-9668
Store manager at Dollar General
Mark Tharp 219-296-9381
Head detective at the Hammond Police Department and president of F.O.P. 51
Hobbies and Interests
- learning new things to explore different opportunities
- working with people to learn ways to deal with different personalities
- playing sports
- helping people in need
Timeline
Assistant Manager
Dollar General
01.2024 - Current
Customer Service
Dollar General
07.2020 - 12.2021
Garden Center
Meijer
09.2013 - 03.2015
Special Education Parapro
School City of Hammond
08.2006 - 06.2024
Secondary Education
Purdue University Calumet
01.2004 - 01.2006
Diploma -
Morton Sr High School