Cathy Dunn
Fort Wayne
Summary
Positive and organized, able to manage member services with excellent communication and problem-solving skills. Knowledge of customer service principles combined with strong administrative capabilities. Dedicated to enhancing member satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Member Services
National Association of Forensic Counselors
12.2024 - Current
- Implemented data-driven decision-making processes, optimizing the efficiency of member services operations.
- Developed comprehensive member services programs, resulting in higher levels of satisfaction and loyalty.
- Collaborated with cross-functional teams to identify opportunities for improving member services and satisfaction.
- Contributed to the overall success of golf club operations through proactive problem-solving efforts in various areas, such as staffing, maintenance, or member services.
Purchasing Manager, Apparel Division
Classic Products Corp
09.2016 - 11.2020
- Optimized vendor relationships by negotiating favorable terms and conditions.
- Reduced costs with effective supplier management.
- Streamlined purchasing operations, integrating new methodologies.
Customer Service Administrator
LCI (Lippert Components
05.2013 - 06.2016
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Managed complex scheduling tasks with the production manager and coordinated production according to specified engineering timeframes.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Coordinated closely with production and engineering to address any order-related questions or discrepancies reported by customers promptly.
Education
High School Diploma -
New Haven High School
New HavenTimeline
Member Services
National Association of Forensic Counselors
12.2024 - Current
Purchasing Manager, Apparel Division
Classic Products Corp
09.2016 - 11.2020
Customer Service Administrator
LCI (Lippert Components
05.2013 - 06.2016
High School Diploma -
New Haven High School
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