Cathy Ford
Anderson
Summary
Detail-oriented Medical Receptionist skilled in electronic health records, appointment scheduling, and patient management. Committed to enhancing patient experiences through effective communication and exceptional customer service.
Overview
19
19
years of professional experience
Work History
Medical Receptionist
Community Family Medicine of Saxony
Fishers
09.2020 - Current
- Greeted patients warmly and checked in for appointments to ensure a positive first impression.
- Managed patient records using electronic health record systems, ensuring accuracy.
- Scheduled appointments and coordinated follow-ups with multiple providers to enhance efficiency.
- Answered phone calls and addressed patient inquiries to enhance patient satisfaction.
- Verified insurance information and processed patient payments accurately.
- Collaborated with clinical staff to facilitate smooth patient flow during visits.
- Prepared charts for new patients, ensuring all necessary forms were completed for streamlined visits.
- Entered insurance demographics and health history into patient database.
Business Driver
Hamilton Southeastern School District
Fishers
09.2017 - 09.2020
- Transported students safely to and from school and events.
- Communicated effectively with parents and school staff regarding transportation issues.
- Managed student behavior during transit for a positive environment.
- Followed local traffic regulations to ensure safe driving practices.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Conducted routine vehicle inspections for safety and compliance.
- Performed pre-trip inspection checks and reported problems to supervisor.
Medical Assistant
Castletone OBGYN
Indianapolis
12.2007 - 09.2020
- Administered medications and injections prescribed by physicians.
- Assisted physicians with patient examinations and procedures.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Educated patients on medication instructions and post-care guidance.
- Educated patients about medications, procedures and physician's instructions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented comprehensive notes during patient visits to support accurate medical records and enhance continuity of care.
- Managed patient scheduling and coordinated appointments efficiently.
- Maintained examination rooms for patient safety by ensuring cleanliness, stocking necessary supplies, and preparing for incoming patients.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Coordinated schedules for multiple teams to optimize resource allocation.
Education
Associate of Applied Science - Medical Assistant
Midstate College
IL12-1983
Skills
- Electronic health records
- Electronic medical records
- Appointment scheduling
- Insurance verification
- Medical billing
- Co-payment collection
- Patient management
- Front desk operations
- Patient callbacks
- Patient relations
- Phone communication
- Customer service
- Effective communication
Timeline
Medical Receptionist
Community Family Medicine of Saxony
09.2020 - Current
Business Driver
Hamilton Southeastern School District
09.2017 - 09.2020
Medical Assistant
Castletone OBGYN
12.2007 - 09.2020
Associate of Applied Science - Medical Assistant
Midstate College