Cathy Rippeon
Bloomington
Summary
Goal-oriented manager with distinguished experience in product industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
I love to bake, cook, prepare food and serve others. I pay attention to detail and keep a clean and safe work area. I am a team player.
Overview
8
8
years of professional experience
Work History
Weight Watchers Leader/Assistant Territory Manager
Weight Watchers International
09.2000 - 09.2008
- Boosted customer satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased sales revenue by establishing strong relationships with clients and implementing effective sales strategies.
- Enhanced team performance by providing coaching, mentoring, and training to junior sales representatives.
- Assisted in setting annual sales targets while tracking progress towards goals on a monthly basis, ensuring consistent growth throughout the year.
- Expanded client base by consistently prospecting for new leads and maintaining high levels of networking activity within industry events.
- Strengthened brand presence in assigned territory through strategic partnerships with local businesses and community organizations.
- Built long-lasting relationships with key decision-makers, fostering trust and loyalty among existing customers while attracting new business opportunities.
- Developed a comprehensive understanding of customer needs through regular consultations, adapting our product offerings accordingly to better serve their requirements.
- Developed and presented talks on available products and services that could meet current business needs.
- Documented time, calls and results and submitted reports.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Trained and mentored sales representatives in sales techniques and strategies.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Facilitated business by implementing practical networking techniques.
Education
No Degree - Clinical Pastoral Education Certificate
Stephenson School of Ministry
Harrisburg, PANo Degree - Leader Training
Weight Watchers International Leader Course
New JerseyAssociate of Science - Administrative Assistance And Secretarial Science
Rockville Comnunity College
Rockville, MD05.1979
High School Diploma -
Gaithersburg High School
Gaithersburg, MD06.1977
Skills
- Customer Service and Assistance
- Client Satisfaction
- Team Recruiting and Onboarding
- Product Promotion
- Goals and Performance
Timeline
Weight Watchers Leader/Assistant Territory Manager
Weight Watchers International
09.2000 - 09.2008
No Degree - Clinical Pastoral Education Certificate
Stephenson School of Ministry
No Degree - Leader Training
Weight Watchers International Leader Course
Associate of Science - Administrative Assistance And Secretarial Science
Rockville Comnunity College
High School Diploma -
Gaithersburg High School
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