- Gardening
- Enjoy hobbies that combine physical activity with outdoor exploration
- Hiking
- Camping
- Embracing outdoor adventures such as walking in State Park on nature trails
- Exploring various forms of art, such as coloring, lego, crochete, sewing to nurture creativity and personal growth
- Music attending concerts and listening to various genre
- Crafting and DIY Projects ie furniture refurbishing
Cathy Thomas
Indianapolis
Summary
Detail-oriented administrative professional with extensive experience in managing correspondence and scheduling. Proven track record of enhancing operational efficiency through streamlined processes and strong organizational skills. Ready to contribute to a dynamic team focused on client satisfaction.
Overview
28
28
years of professional experience
Work History
Receptionist
Ray Skillman Northeast Buick GMC
Indianapolis, IN
09.2025 - Current
- Greeted and assisted customers, ensuring a welcoming environment and positive first impressions.
- Managed multi-line phone system, efficiently directing calls to appropriate departments or personnel..
- Maintained front desk area, ensuring cleanliness and organization to enhance professional appearance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Tax Consultant
Internal Revenue Service, IRS
Indianapolis, IN
06.2002 - 12.2021
- Educated clients on tax-related matters, enhancing understanding of applicable laws and strategies for effective planning.
- Streamlined documentation processes, improving accuracy in data collection and reducing processing time for returns.
- Developed training materials for new consultants, enhancing onboarding processes and knowledge retention.
- Reviewed and interpreted federal tax laws to ensure adherence and mitigate risks.
- Streamlined processes for filing and reviewing tax documents improving turnaround times.
- Instructed Volunteers and Partners on regulatory changes fostering adherence to IRS policies and procedures using IRS-approved software.
- Developed training programs for VITA Program (Volunteer Income Tax Assistance) enhancing team knowledge and productivity.
- Collaborated with cross-functional teams to implement tax software solutions enhancing operational efficiency at VITA sites located throughout Indiana.
Administrative Assistant
Internal Revenue Service, IRS
Indianapolis, IN
06.1998 - 01.2002
- Coordinated schedules and appointments for territory manager ensuring efficient time management.
- Coordinated group meetings.
- Set up training schedule for Partners and Volunteers for updates in income tax policies.
- Managed correspondence and communications, maintaining confidentiality and professionalism.
- Organized training sessions for new staff, enhancing onboarding experience and knowledge transfer.
- Organized IRS loaned equipment of computers, printers and followed organizational policies for tracking, disbursement and recovery of loaned equipment.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
Education
High School Diploma -
St. Bernard High School
Uncasville, CTBachelor of Science - Sociology
Marian College (Marian University)
Indianapolis, IN05.2005
High School Diploma - Business
Stone School of Business
New Haven, CT04.1977
Skills
- Telephone skills
- Phone communication
- Data management
- Appointment scheduling
- Client greeting
- Data entry
- Calendar management
- Client reception
- Mail handling
- Calendar management
- Phone communication
- Meeting planning
- Organizational skills
- Travel logistics
- Reception area setup
- Travel management
- Meeting logistics
- Task prioritization
- Visitor management
- Appointment follow-up
- Event scheduling
- Dependability
- Service orientation
- Professionalism
- Teamwork
- Organization skills
- Professional courtesy
- Building relationships
- Courteous and professional
Interests
Timeline
Receptionist
Ray Skillman Northeast Buick GMC
09.2025 - Current
Tax Consultant
Internal Revenue Service, IRS
06.2002 - 12.2021
Administrative Assistant
Internal Revenue Service, IRS
06.1998 - 01.2002
High School Diploma -
St. Bernard High School
Bachelor of Science - Sociology
Marian College (Marian University)
High School Diploma - Business
Stone School of Business