Catie Laverty
Fishers
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Togo Key Leader
Texas Roadhouse
09.2023 - Current
- Counted registers and cleaned and secured room at end of shift.
- Listened to and addressed guest concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Server
Texas Roadhouse
06.2021 - Current
- Served food and beverages promptly with focused attention to guest needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regulars.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
BBA - Accounting
Harding University
Searcy, AR05.2023
High School Diploma -
Fishers High School
Fishers, IN01.2021
Skills
- Delegation Skills
- Change Management
- Interpersonal Skills
- Active Listening
- Financial Analysis
- Conflict Resolution
Timeline
Togo Key Leader
Texas Roadhouse
09.2023 - Current
Server
Texas Roadhouse
06.2021 - Current
BBA - Accounting
Harding University
High School Diploma -
Fishers High School
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