Caveen Nixon Chakalakel
Flat 1806, Autumn Hay Building, Neptune Living Point, LBS Marg, Bhandup West, Mumbai
Summary
My career goal is to work in an esteemed organization/establishment where i can prove my potential as per the position entitled to me based on my achieved qualifications and experience. I always look for an opportunity that will help me learn and grow but also allow me to generate and contribute towards any developmental working environment.
Overview
21
21
years of professional experience
Work History
Senior Customer Service Associate
Teleperformance
Mumbai
11.2024 - Current
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers in navigating website features, enabling them to find products easily.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked closely with other departments to resolve customer issues in a timely manner.
- Assisted customers with billing, troubleshooting and account issues.
- Provided excellent customer service by answering inquiries, resolving complaints and guiding customers through the purchasing process.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Escalated issues to correct individuals when typical procedures did not achieve resolution.
- Reported any unresolved product issues or discrepancies to supervisor immediately.
Police
Ministry Of Interior
Manama
11.2014 - 10.2023
- Working with people in custody
- Working in Rehabilitation & Detention Centers
- Patrolled designated districts in patrol cars, on bicycles and on foot.
Assistant Graphic Designer & Admin
Tank Concepts
Adliya
06.2013 - 10.2014
- 2D Designs (Creating final artworks & branding concepts for corporate identities)
- Creating advertising strategies for marketing concepts
- Photo and image editing work
- Production Management (Overseeing the status for print and design for the company)
- Sending out invoices and making receipts for client
- Making proposals for clients related with interior and design
- Submitted design ideas to plan projects with customers and managers.
- Created corporate brand imaging by designing cohesive and engaging logos, letterheads and business cards.
- Presented creative design work, took constructive feedback and worked towards positive outcomes.
Assistant Food and Beverage Manager & Cashier
China Town Restaurant & Bar
Mumbai
07.2010 - 08.2012
- Handled restaurant finances, from payroll, to budgets and expenses, storing all data on system for organisation purposes.
- Supervised kitchen activities to enforce timely preparation and delivery of food and maintenance of high quality and hygienic standards.
- Kept kitchen, restaurant and bar within hygiene regulations by instructing staff to sanitise areas regularly and after customer use.
Junior Graphic Designer
Miracle Graphics
Manama
09.2006 - 02.2007
- Created corporate brand imaging by designing cohesive and engaging logos, letterheads and business cards.
- Submitted design ideas to plan projects with customers and managers.
- Created basic advertising strategies for marketing concepts
- Photo and Image editing work.
- Prepared and shared design drafts, sketches and layouts to communicate initial progress.
Assistant Graphic Designer
Media Solutions Advertising
Manama
06.2004 - 07.2006
- Creating 2D Designs (Making final artworks & branding concepts for corporate identities).
- Photo & Image editing work.
- Submitted design ideas to plan projects with customers and managers.
- Created innovative design packages as part of on-brand marketing materials.
- Created corporate brand imaging by designing cohesive and engaging logos, letterheads and business cards.
Education
Certification In Multimedia & Design - Graphic Design
Arena Multimedia
Chennai, TN2008
Certificate of Higher Education - Commerce
National Institute of Open School (IGNOU)
Manama, Bahrain2004
Certificate of Secondary Education (CBSE Board) -
The Indian School
Isa Town, Bahrain2002
Skills
- Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
- Logo creation
- Graphic and media design
- Corporate branding
- Marketing experience
- Print design and illustration
- Customer needs analysis
- Invoice processing
- Order processing
- Polite and friendly
- Data entry
- Customer relations
- Hospitality event setup
- Reception management
- App order processing
- Customer service
- Call handling
- Order and refund processing
RELIGION
- Roman Catholic
GENDER
- Male
MARITAL STATUS
- Married
HOBBIES
- Photography
- Music
- Football
- Cricket
- Snooker & Pool
Languages
English, Hindi, Malayalam, Arabic, Urdu
DECLARATION
I hereby declare the above mentioned statements are true, complete & correct to the best of my knowledge and belief.
Timeline
Senior Customer Service Associate
Teleperformance
11.2024 - Current
Police
Ministry Of Interior
11.2014 - 10.2023
Assistant Graphic Designer & Admin
Tank Concepts
06.2013 - 10.2014
Assistant Food and Beverage Manager & Cashier
China Town Restaurant & Bar
07.2010 - 08.2012
Junior Graphic Designer
Miracle Graphics
09.2006 - 02.2007
Assistant Graphic Designer
Media Solutions Advertising
06.2004 - 07.2006
Certification In Multimedia & Design - Graphic Design
Arena Multimedia
Certificate of Higher Education - Commerce
National Institute of Open School (IGNOU)
Certificate of Secondary Education (CBSE Board) -
The Indian School