Summary
Overview
Work History
Education
Skills
RELIGION
GENDER
MARITAL STATUS
HOBBIES
Languages
DECLARATION
Timeline
Generic
Caveen  Nixon Chakalakel

Caveen Nixon Chakalakel

Flat 1806, Autumn Hay Building, Neptune Living Point, LBS Marg, Bhandup West, Mumbai

Summary

My career goal is to work in an esteemed organization/establishment where i can prove my potential as per the position entitled to me based on my achieved qualifications and experience. I always look for an opportunity that will help me learn and grow but also allow me to generate and contribute towards any developmental working environment.

Overview

21
21
years of professional experience

Work History

Senior Customer Service Associate

Teleperformance
Mumbai
11.2024 - Current
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Assisted customers in navigating website features, enabling them to find products easily.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked closely with other departments to resolve customer issues in a timely manner.
  • Assisted customers with billing, troubleshooting and account issues.
  • Provided excellent customer service by answering inquiries, resolving complaints and guiding customers through the purchasing process.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Escalated issues to correct individuals when typical procedures did not achieve resolution.
  • Reported any unresolved product issues or discrepancies to supervisor immediately.

Police

Ministry Of Interior
Manama
11.2014 - 10.2023
  • Working with people in custody
  • Working in Rehabilitation & Detention Centers
  • Patrolled designated districts in patrol cars, on bicycles and on foot.

Assistant Graphic Designer & Admin

Tank Concepts
Adliya
06.2013 - 10.2014
  • 2D Designs (Creating final artworks & branding concepts for corporate identities)
  • Creating advertising strategies for marketing concepts
  • Photo and image editing work
  • Production Management (Overseeing the status for print and design for the company)
  • Sending out invoices and making receipts for client
  • Making proposals for clients related with interior and design
  • Submitted design ideas to plan projects with customers and managers.
  • Created corporate brand imaging by designing cohesive and engaging logos, letterheads and business cards.
  • Presented creative design work, took constructive feedback and worked towards positive outcomes.

Assistant Food and Beverage Manager & Cashier

China Town Restaurant & Bar
Mumbai
07.2010 - 08.2012
  • Handled restaurant finances, from payroll, to budgets and expenses, storing all data on system for organisation purposes.
  • Supervised kitchen activities to enforce timely preparation and delivery of food and maintenance of high quality and hygienic standards.
  • Kept kitchen, restaurant and bar within hygiene regulations by instructing staff to sanitise areas regularly and after customer use.

Junior Graphic Designer

Miracle Graphics
Manama
09.2006 - 02.2007
  • Created corporate brand imaging by designing cohesive and engaging logos, letterheads and business cards.
  • Submitted design ideas to plan projects with customers and managers.
  • Created basic advertising strategies for marketing concepts
  • Photo and Image editing work.
  • Prepared and shared design drafts, sketches and layouts to communicate initial progress.

Assistant Graphic Designer

Media Solutions Advertising
Manama
06.2004 - 07.2006
  • Creating 2D Designs (Making final artworks & branding concepts for corporate identities).
  • Photo & Image editing work.
  • Submitted design ideas to plan projects with customers and managers.
  • Created innovative design packages as part of on-brand marketing materials.
  • Created corporate brand imaging by designing cohesive and engaging logos, letterheads and business cards.

Education

Certification In Multimedia & Design - Graphic Design

Arena Multimedia
Chennai, TN
2008

Certificate of Higher Education - Commerce

National Institute of Open School (IGNOU)
Manama, Bahrain
2004

Certificate of Secondary Education (CBSE Board) -

The Indian School
Isa Town, Bahrain
2002

Skills

  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Logo creation
  • Graphic and media design
  • Corporate branding
  • Marketing experience
  • Print design and illustration
  • Customer needs analysis
  • Invoice processing
  • Order processing
  • Polite and friendly
  • Data entry
  • Customer relations
  • Hospitality event setup
  • Reception management
  • App order processing
  • Customer service
  • Call handling
  • Order and refund processing

RELIGION

  • Roman Catholic

GENDER

  • Male

MARITAL STATUS

  • Married

HOBBIES

  • Photography
  • Music
  • Football
  • Cricket
  • Snooker & Pool

Languages

English, Hindi, Malayalam, Arabic, Urdu

DECLARATION

I hereby declare the above mentioned statements are true, complete & correct to the best of my knowledge and belief.

Timeline

Senior Customer Service Associate

Teleperformance
11.2024 - Current

Police

Ministry Of Interior
11.2014 - 10.2023

Assistant Graphic Designer & Admin

Tank Concepts
06.2013 - 10.2014

Assistant Food and Beverage Manager & Cashier

China Town Restaurant & Bar
07.2010 - 08.2012

Junior Graphic Designer

Miracle Graphics
09.2006 - 02.2007

Assistant Graphic Designer

Media Solutions Advertising
06.2004 - 07.2006

Certification In Multimedia & Design - Graphic Design

Arena Multimedia

Certificate of Higher Education - Commerce

National Institute of Open School (IGNOU)

Certificate of Secondary Education (CBSE Board) -

The Indian School
Caveen Nixon Chakalakel