Cayden McKerlie
Fishers,IN
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Center Support Supervisor
NineStar Connect
09.2024 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed and maintained relationships with external vendors and suppliers.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed a team with 20 direct reports that reported to me for the Department.
Data Center Support Technician
NineStar Connect
08.2023 - 09.2024
- Accepted tasks and documented status using ticketing system, time reports and email.
- Supported senior teammates performing crisis management during critical situations or major service outages.
- Monitored network hardware operations to evaluate proper configuration.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Assisted with performing infrastructure readiness tests.
Education
Bachelor of Science - Information And Communication Technology
Ivy Tech Community College of Indiana
Indianapolis, IN05-2023
High School Diploma -
Greenfield Central High School
Greenfield, IN05-2019
Skills
- Virtualization technologies
- Business continuity
- Compliance management
- Capacity planning
- Asset management
- Service level agreements
- Escalation management
- Network administration
- Ticketing systems
- SLA management
- Incident management
- Operations management
- Operational reporting
Certification
COMPTIA N10-009 Network +
Intelligent Edge Access Certification
Timeline
Operations Center Support Supervisor
NineStar Connect
09.2024 - Current
Data Center Support Technician
NineStar Connect
08.2023 - 09.2024
Bachelor of Science - Information And Communication Technology
Ivy Tech Community College of Indiana
High School Diploma -
Greenfield Central High School
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