Naveen Chandran R
Trivandrum
Summary
Driven and reliable IT analyst with 3+ years of experience
in Identity and Access Management (IAM), Incident and Escalation Management, SLA, KPI and Team management. Motivated to learn,grow and excel
Overview
5
5
years of professional experience
Work History
IAM Analyst
Allianz SE
11.2020 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Initiated automation with in team and saved 200MDS
- Supported in RPA projects with in team and cross skilled in process analysis
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Optimized resource allocation by conducting thorough cost-benefit analyses on potential investments.
- Optimized operational efficiency by redesigning workflow processes.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Generated reports detailing findings and recommendations.
- Good working knowledge of application support, excel, Active Directory and ticketing tools like Service Now. Conducting risk assessment to identify potential vulnerabilities in the IAM system and developing strategies to mitigate those risks
- Management of business roles across the organization, including the definition and maintenance of business roles and definition of activities required for the role management.
- Wide responsibilities across Allianz entities in the area of Identity and Access Management Periodical reviews of business roles, with a focus on Segregation of Duties matrices.
- Handled Process improvement campaigns and automation areas within the team Created and Maintained Operational and process documentation
- Analyzing IAM requirements by conducting a thorough investigation of them to determine the appropriate IAM solutions to implement.
- Monitoring IAM systems and processes to ensure they are working effectively and efficiently
- Maintaining compliance ensuring that IAM solution comply with regulatory compliance requirement, are align with organization security policies and standards
Founder
Hunger Factor
01.2020 - 10.2020
- Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
- Established a successful business by identifying market needs and developing innovative solutions.
- Developed strong partnerships with key industry players, contributing to an increased market presence.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
- Maximized profitability, carefully managing budget allocations and cutting unnecessary expenses.
Business Development Assistant
BYJU's - The Learning APP
06.2019 - 12.2019
- Maintained client information and accounts in company databases.
- Engaged with customers to build business relationships.
- Enhanced customer experience using all omnichannel offerings.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Collaborated with teammates to develop advertising collateral and sales presentations.
- Maintained regular communication with prospective clients throughout the sales cycle, fostering relationship-building efforts.
- Increased lead generation by researching and identifying potential clients for business development opportunities.
- Negotiated contracts and closed sales with new and existing clients.
- Developed effective improvement plans in alignment with goals and specifications.
Education
PGDM - Business Administration
Symbiosis Centre For Distance Learning
09.2023
BTECH - Electrical, Electronics And Communications Engineering
Mar Baselios College Of Engineering And Technology
04.2019
Skills
- Excel proficiency
- Identity And Access Management
- Process Analysis & workflow design
- Root Cause Analysis
- Process Improvements
- Documentation And Reporting
- Identity Governance and Administration
- Auditing and Risk assessment
Timeline
IAM Analyst
Allianz SE
11.2020 - Current
Founder
Hunger Factor
01.2020 - 10.2020
Business Development Assistant
BYJU's - The Learning APP
06.2019 - 12.2019
PGDM - Business Administration
Symbiosis Centre For Distance Learning
BTECH - Electrical, Electronics And Communications Engineering
Mar Baselios College Of Engineering And Technology
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