AMARDEEP SINGH
Kharar,PB
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 18 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner (Hardware Technician)
Matharu Technologies
12.2012 - Current
- Providing IT infrastructure management services to our clients including supply, installation and maintenance of desktops, printers, laptops and other IT peripherals support
- Installation, configuration and troubleshooting of all operating system (Window 7, Windows 10, Windows11) problems, diagnose and providing appropriate resolution
- Manage and ensure that our client's computer systems and other hardware peripherals work systematically and efficiently
- Installation, configuration of complete LAN (Network) setup, I/O punching, RJ45 crimping, IT rack installations, folder sharing, printer sharing etc
- Installation and configuration of Wireless network, installation of routers, Access points, Network Load balancer etc
- Troubleshooting network issues and getting them resolved within the TAT
- Ensure system and data security is maintained at a high standard, ensuring the integrity of our client's network is not compromised
- Remote support: Also providing support for IT related problems using remote desktop software like TeamViewer, AnyDesk or Ammyy admin and phone conversations
- Providing support for MS outlook Email client configuration, PST setup and troubleshoot problems related to MS outlook and resolves it
- Responding in a timely manner to service issues and requests received from our customers on daily basis
- Always keep updating our customers for new technology upgrades (Hardware, software, network related) for smooth functioning of their computer systems
- Relationship building skills; able to gain customer trust and ensure all their requirements are met
- Providing data backup services to our clients such as manual backup and also NAS storage system implementation and restoration of data when required
- In addition to IT setup services we also provide installation, configuration and maintenance services for CCTV IP surveillance, EPABX (Intercom system), Biometric attendance machines and access control system
Technical Support Engineer
Omnitech Infosolution Ltd
08.2009 - 03.2012
- Handling and responsible for 70 branches across Punjab, Himachal and Jammu for IT infrastructure and IT related queries
- Responsible for providing IT assistance including application support, hardware, software installation, O.S
- Installation and troubleshooting
- Handling complete service operations and accountable for quality of service
- Implementing complete LAN setup for branches, activities on network connectivity to ensure maximum uptime
- Completion of all the projects assigned by central IT team and initiated by us like (Antivirus installations, preventive maintenance of all the branches, network link migration, Network link shifting, security patch installation, USB port disable activity for all computers, Safeboot installation for laptop users for data encryption etc)
- Maintaining full Infrastructure as well as Call Management suite from high end ERP application & responsible for total System Infrastructure related issues as well as support maintenances
- Escalate to vendors and SLA & TAT with proper justified cause, Troubleshoot of any major issue as Escalation Level 3
- Monthly meeting to organize with IT team Punjab on agenda basis, full control over asset inventory with preventive maintenance
Assistant Engineer
3i-Infotech
01.2008 - 08.2009
- Handling and responsible for 70 branches across Punjab, Himachal and Jammu for IT infrastructure and IT related queries
- Responsible for providing IT assistance including application support, hardware, software installation, O.S
- Installation and troubleshooting
- Handling complete service operations and accountable for quality of service
- Implementing complete LAN setup for branches, activities on network connectivity to ensure maximum uptime
- Completion of all the projects assigned by central IT team and initiated by us like (Antivirus installations, preventive maintenance of all the branches, network link migration, Network link shifting, security patch installation, USB port disable activity for all computers, Safeboot installation for laptop users for data encryption etc)
- Maintaining full Infrastructure as well as Call Management suite from high end ERP application & responsible for total System Infrastructure related issues as well as support maintenances
- Escalate to vendors and SLA & TAT with proper justified cause, Troubleshoot of any major issue as Escalation Level 3
- Monthly meeting to organize with IT team Punjab on agenda basis, full control over asset inventory with preventive maintenance
IT Assistant
Punjab InfoTech
01.2007 - 07.2007
- Creating and maintaining IT infrastructure including internet of officer concerned
- Maintaining contacts, calendar, Meetings using MS outlook
- Prepare PPTs
- Proper filing and regular backup of important data and its retrieval, whenever required
- Updating antivirus at regular intervals for personal machine of the officer
- Maintaining IT inventory
- Troubleshooting of hardware related problems with PC or Laptop and rectify it
Education
3 Year Polytechnic Diploma - Computer Engg.
Punjab State Board of Tech. Edu. & Ind. Training
Senior Secondary -
Khalsa Sr. Sec. School
Matriculation -
Vikram Public High School
Skills
- Hardware troubleshooting
- LAN Setup
- Wi-Fi Setup
- Routers and AP configurations
- Printers and IT peripherals setup and configuration
- OS installation and configuration
- Application Software Support
- Asset Management
- Vendor Management
- Switch Configurations
- IP CCTV Installation
Certification
- MCP (Microsoft Certified Professional), 2003
- M.C.S.E., 2003 (Training completed)
- C.C.N.A. (Training completed)
Languages
English
Punjabi
Hindi
Hobbies and Interests
- Travelling
- Listening music
Personal Information
- Date of Birth: 07/04/83
- Marital Status: Married
Timeline
Owner (Hardware Technician)
Matharu Technologies
12.2012 - Current
Technical Support Engineer
Omnitech Infosolution Ltd
08.2009 - 03.2012
Assistant Engineer
3i-Infotech
01.2008 - 08.2009
IT Assistant
Punjab InfoTech
01.2007 - 07.2007
Senior Secondary -
Khalsa Sr. Sec. School
3 Year Polytechnic Diploma - Computer Engg.
Punjab State Board of Tech. Edu. & Ind. Training
Matriculation -
Vikram Public High School
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