C.D. Sowmya

Retail Services QC

• Handle Control reviews and Prohibited Actions
• Created a Comments tool using Excel to aide in completing the Duplicate Plastics review
• Initiated an idea of doing Internal QC to ensure 100% Team Accuracy
• Handle MIS Activities like Daily Login reports and Work allocation
• As a SME been responsible for training and conducting assessments.

CAO UM

• Handled Quality Checks for Account Maintenance Reviews
• Participated in COB testing for applications KANA and RPLID
• Handled MIS activities like Volume Updates and Work Allocation Plan to the Team
• Provided guidance and mentorship to New joiners, fostering a supportive work environment conducive to professional growth.
• Identified areas for improvement in current processes, proposing innovative solutions that led to completion of work within TAT

Key Risk

• Handled Quality checks in Monetary transactions in card operations
• Recognized with Employee of the day, Zenith and Miler Award for being supportive during the volume surge in one of our reviews
• Had 100% in terms of Accuracy in quality and timeliness.
• Cross-skilled in Account maintenance Team within short period

• Verification on Clients KYC to proceed with the Loan sanction.
• Explaining the scale of finance and particulars about the loan to the client.
• Sourced many new Savings accounts and Current Accounts to the branch.
• Have been rewarded for the performance by achieving 3 Crore Business in Gold loan among the peer branches.