Asst Manager @ Control Tower
- Monitoring PAN India operation with end-to-end cx order management as control tower team for grocery e-commerce.
- Analyzing and understanding the critical incidence and pass the impact to various stakeholder; the incidents might be technical, operational or external.
- Heads the war room and handles any supply shock scenarios for Grocery supply chain operations.
- Liaising with stakeholders while working as single point of contact for teams including Product, Design, Analytics, Operations, Category, Tech, Planning, Customer support and Quality team.
- Performs RCA to identify and eliminate critical issues thus improving customer experience.