Cecilia Hoineichong Haokip
HR Associate Manager
Bangalore
Summary
A highly experienced HR professional with over 14 years of relevant experience in various departments within Human Resources with a proven track record of success in partnering with HR leaders to support organizational transformation initiatives, HR metrics goal setting, operational excellence, and organizational development. Possesses a deep understanding of IT business and talent management operations.
Overview
19
19
years of professional experience
Work History
HR Associate Manager
Accenture
11.2023 - Current
- Partner with account team to develop sourcing strategies for complex project talent needs.
- Partner with project teams (e.g., Solution Architects and client executives) to define, review and validate project sourcing strategies for large, complex project ramp-ups.
- Provide insights into staffing risks during the sales process.
Work with Client Group leadership to verify prioritization of talent needs and ensure early visibility to demand pipeline. - Partner with HR teams and across the Accenture ecosystem to ensure we can help shape the demand fulfillment strategy and are ready for project ramp up.
- Advocate to build the best teams through inclusive and diverse workforce.
- Managed a team of Talent scouts and Talent connectors supporting diverse portfolios.
Workforce Operations Analyst
Contract role/ TEKsystems/ Schneider Electric
08.2023 - 11.2023
- Utilized data analytics to implement solutions to improve demand forecast accuracy
- Created and managed operational databases in Planisware to manage supply and demand data and maintain accurate information.
- Model the future demand for projects based on actuals and trends.
HR Workforce Planning Senior Analyst
Micro focus
06.2022 - 06.2023
- Responsible for Central Functions to help identify and lead in solving HR-related issues, wide transformation initiatives. and business strategic plans.
- Reporting and analysis of workforce and requisition data on current and future workforce needs, such as employee demographics, skills, and KPI for regular and contingent workers based on business requirements.
- Supported the HR Central Functions leadership team to identify business challenges and use data analysis to help influence changes to the operations, process, or programs that result in actionable insights and to guide strategic decisions.
- Prepared monthly and Ad hoc HR reports (headcount, attrition, hires, requisition, forecast, budget) that provides HR insights and analytics with descriptive commentary across all Central functions.
- Manage quarterly HC and RCOW planning forecast and budget in collaboration with HR and Finance.
- Manage workforce reductions tracking and reporting in collaboration with HRBPs, Legal, Finance and other stakeholders to meet timeline and cost saving objectives.
- Build strong understanding of HR data and quickly translate large data set into simple, meaningful, and brief insights through with strong and impactful visualization.
- Established strong collaborative relationship with internal clients including HR Business Partners, corporate function and business leaders.
HR Workforce Planning
Hewlett Packard Enterprise
09.2012 - 07.2017
- Supported HRVP of Enterprise Group EMEA Sales and business HRBPs with HC planning, in collaboration with Finance.
- Providing reports and analysis, monitoring headcount against TCOW budget.
- Managed Requisition submission process and reporting.
- Handled WFR (workforce reduction) process management for EMEA business unit.
- WFR forecast plans consolidation, actuals tracking and reporting, ad-hoc reports requests.
- Agency contractor extensions reporting, coordinate extension requests and work with HR Global Services CW Accounts for extensions.
- Monthly HC Walk creation with detailed view of WFR, attrition, requisition and HC budget which was critical for HC projections and requisition approvals to align with RCOW budget.
- Controlling 90/180 Requisition for overall Enterprise Group and EG EMEA Sales.
- Labor Levers reporting and analytics, analyzing changes in actuals, target planning, tracking and assessing performance to enable L2s to meet their targets.
- Created monthly and quarterly presentation for executive review.
- Responsible for Annual Mass upload process in collaboration with HRBPs and Finance.
- Prepared monthly and ad hoc HR reports (Headcount, attrition, hires, requisition, forecast, budget) that provides HR insights and analytics with descriptive commentary for EMEA Sales HR Partners.
- Handled other WFP activities including Graduate plan submission, Compensation reports and analysis, reorganization of MRU (Business Unit) Hierarchy, Location strategy, hiring plan, improving standard analytics deliverables by customizing and pulling out insights based on understanding of drivers of L2 businesses and implications for labor needs and plan.
Reporting and Analytics for IPG
Hewlett Packard
08.2006 - 09.2012
- Worked with various Consumer Support partners of HP e.g. Stream Mumbai, Tele-Tech (Lipa, Kuala Lumpur), Stream (London, Mumbai) and Wipro (Kolkata, Hyderabad).
- Traveled to Mumbai Stream (HP Partner Centre) to train the Support team.
- Part of Pilot Project Centralized Hardware Dispatch and HP Smart Support.
- Prepared time-sensitive month-end and weekly reports and analysis to measure SLA, AHT, customer support metrics, surveys and other operational metrics for both IPG and PSG Global Business groups.
- Created presentations for business review.
- Prepared month-end and year-to-date business performance reports for both HP Internal and external vendors.
- Forecasted call volume and average handle time for multiple skills using excel, trend analysis, while meeting forecast accuracy goals.
- Analyzed massive and highly complex data sets, performing ad-hoc analysis and data manipulation.
- Prepared procedure documentation for operational support and consistency within reporting team.
Skills
Power query
Power BI
Demand Supply analysis
Headcount Forecasting
HR information systems
Workforce Management
Tableau
HR analytics
Microsoft office
Workforce planning
Taleo, Workday, HRIS
DocumentationHeadcount planning
HR Reporting and Analytics
Tableau
HR KPI
Planisware
Timeline
HR Associate Manager
Accenture
11.2023 - Current
Workforce Operations Analyst
Contract role/ TEKsystems/ Schneider Electric
08.2023 - 11.2023
HR Workforce Planning Senior Analyst
Micro focus
06.2022 - 06.2023
HR Workforce Planning
Hewlett Packard Enterprise
09.2012 - 07.2017
Reporting and Analytics for IPG
Hewlett Packard
08.2006 - 09.2012