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Ceecil Joseph
Secunderabad
Summary
Results-driven Deputy Manager Coding with expertise in medical coding operations and service delivery management. Led teams to meet KPIs and ensure compliance with regulatory guidelines. Former Team Manager skilled in client relationship management and process improvement. Experience as a Sr Business Analyst focused on optimising performance monitoring and enhancing service delivery.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Deputy Manager Coding
Optum Global Solutions
Secunderabad
05.2017 - 09.2026
- Managing medical coding operations, achieving high standards of quality, accuracy, and compliance.
- Led and coached coding teams to consistently meet KPIs, SLAs, and operational targets.
- Ensure compliance with ICD-10, CPT, HCPCS, HIPAA, CMS, and client guidelines.
- Monitored audits, resolved coding escalations, and implemented initiatives to improve quality.
- Prepared performance reports and collaborated with cross-functional teams to improve service delivery outcomes.
Team Manager
Sutherland Global Solutions
Secunderabad
05.2013 - 05.2017
- Led team to meet and exceed productivity, quality, and customer service targets.
- Monitored team performance, coaching and providing feedback to enhance skills and address challenges.
- Handled client escalations, ensuring timely resolution of operational issues to maintain client satisfaction.
- Conducted performance reviews and implemented improvement plans.
- Collaborated with cross-functional teams to improve processes and overall service delivery.
- Prepared MIS reports and tracked KPIs and SLAs.
Sr Business Analyst
Dell
Secunderabad
12.2005 - 12.2013
- Facilitated performance monitoring by enhancing reporting and process improvements for management.
- Delivered subject matter expertise and operational support to enhance team effectiveness.
- Streamlined operations by resolving complex process-related queries and escalations.
- Ensured adherence to process guidelines while driving quality improvements.
- Conducted training, coaching, and knowledge-sharing sessions.
Education
Bachelor of Arts - Public Administration
Dr B R Ambedkar University
Secunderabad 01-2014
Skills
- Medical coding operations
- Medical coding
- Healthcare Operations
- Regulatory adherence
- Quality control
- Performance management
- Performance metrics
- Process improvement
- Operational optimisation
- Escalation Management
- Service management
- Team leadership
- Client relations
- Technical support
- Leadership skills
Accomplishments
- Awarded Best Manager
- Awarded Best SME
- Awarded Best Trainer
Certification
- pursuing certification in RCM
- Pursuing AI certifications
- Chat GPT certified
Interests
Timeline
Deputy Manager Coding
Optum Global Solutions
05.2017 - 09.2026
Team Manager
Sutherland Global Solutions
05.2013 - 05.2017
Sr Business Analyst
Dell
12.2005 - 12.2013
Bachelor of Arts - Public Administration
Dr B R Ambedkar University