Celeste Pandit
Aligarh
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
2
2
years of professional experience
Work History
Telecaller
Narayana Coaching Institute
Aligarh
12.2023 - Current
- Stayed current on new products, services, promotions, pricing plans, policies, and procedures.
- Recorded detailed notes about each call in order to maintain accurate records for future reference.
- Ensured compliance with all applicable laws regarding telemarketing regulations.
- Maintained up-to-date knowledge of company products and services.
- Resolved customer complaints promptly and professionally while documenting details in CRM system.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Generated referrals from satisfied customers for additional business opportunities.
- Created reports detailing telemarketing activities and results.
- Initiated outbound calls to prospective clients using scripts.
- Assisted in developing new business prospects by following up on leads generated from various sources.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
- Contributed to the achievement of monthly sales goals by providing detailed data analysis.
- Developed relationships with customers to increase sales opportunities.
- Used persuasive selling techniques to convert leads into customers.
Customer Service Representative
Paisa Bazaar
Gurgaon
05.2023 - 12.2024
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
Education
Master of Communication - Mass Communication
Mangalayatan University
AligarhSkills
- Goal-Oriented
- CRM Software
- Upselling and Cross Selling
- Strategic Marketing
- Lead Management
- Business Development
- Complaint resolution
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
- Top performer for the month of Feb 2024
- Sword of Honor for JFM
- Best Employee award for the month for March 2024
Timeline
Telecaller
Narayana Coaching Institute
12.2023 - Current
Customer Service Representative
Paisa Bazaar
05.2023 - 12.2024
Master of Communication - Mass Communication
Mangalayatan University
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