Celestin Alphones
Mumbai
Summary
Operational leader with expertise in Microsoft Excel, process optimization, and customer experience management at EMCO Corporation. Achievements include enhancing service efficiency and fostering strong client relationships through effective collaboration. Extensive background in the customer industry, demonstrating a commitment to maintaining high customer satisfaction. Results oriented professional with a focus on building partnerships and driving business growth.
Overview
9
9
years of professional experience
Work History
Operations Strategic Development Teammate
EMCO CORPORATION
Toronto
05.2021 - 10.2024
- Ensuring Exceptional Customer Service to clients at offsite fulfillment center for independent retail locations
- Coordinate, assign and review the work of shipping, receiving, storing, distributing and maintaining inventory of materials, and scheduling transportation crews
- Plan, Organize and oversee operational logistics of the organization, establish procedures, resolved work-related issues, update progress reports and coordinate with sale teams
- Engaged with business and stakeholders to resolve outstanding issues.
- Work with team members and managers to continuously streamline and improve business operations.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Officer
TD CANADA TRUST
Toronto
04.2020 - 04.2021
- Solving queries related to Credit Cards and upselling new cards when opportunities arise
- Resolving customers' concerns using standard procedures and escalating nonstandard activities, when required
- Connecting personally with customers to advise them appropriately and clearly on banking solutions and processes
- Assisting the team by respecting coworkers and keeping everyone updated on the status of daily activities
- Resolved customer issues in an efficient and timely manner.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
Fulfillment Associate
WALMART
06.2018 - 03.2020
- Unloading freight and stocking goods on the salesfloor daily
- Attending and answering various questions asked by the customers on a daily basis
- Leading the team at the area and department assigned for the day
- Fulfilling demands met by both customers as well as the management
Customer Service Representative
Amazon
Pune
11.2016 - 11.2017
- Responded to customer inquiries via chat platform promptly and professionally.
- Collaborated with team members to resolve complex customer problems efficiently.
- Documented customer interactions and feedback in the company's CRM system accurately.
- Educated customers on product features and services during chat conversations.
- Monitored chat queues to ensure timely responses to all incoming queries.
- Maintained up-to-date knowledge of company's products, services, and policies.
Administration Assistant Intern
ARTHA GROUP OF COMPANIES
Mumbai
04.2016 - 10.2017
- Assisted with the preparation of reports, presentations, and spreadsheets.
- Organize POs for both immediate and future needs.
- Enhanced understanding of operations by working closely with the department manager.
- Coordinating purchases and stock management.
- Provided administrative support to management team.
- Created and distributed documents, such as agendas and meeting minutes.
- Processed incoming mail on a daily basis and responded to inquiries from internal and external customers.
Education
Post Grad- Diploma - Marketing, Business and Advanced Communications
Fanshawe College
01.2019
Bachelor's - Management Studies
Pillai's College of Art Science and Commerce
01.2016
Skills
- Microsoft Excel Proficiency
- User-Centric Web Design
- Clear and Concise Communicator
- Client Interaction
- Operational Leadership
- Collaborative Problem Solving
- Strategic Decision Making
- Effective Time Management
- Collaborative Relationship Management
Accolades
- Best Customer Service Officer, TD, 01/01/21
- College Football Team, Pillai's College, 12/03/16
- Class President, Drama Club, 01/01/16
Hobbies and Interests
- Soccer
- Hiking
- Travelling
- Animal Lover
- Video Games
- Driving
- Travel
Timeline
Operations Strategic Development Teammate
EMCO CORPORATION
05.2021 - 10.2024
Customer Service Officer
TD CANADA TRUST
04.2020 - 04.2021
Fulfillment Associate
WALMART
06.2018 - 03.2020
Customer Service Representative
Amazon
11.2016 - 11.2017
Administration Assistant Intern
ARTHA GROUP OF COMPANIES
04.2016 - 10.2017
Post Grad- Diploma - Marketing, Business and Advanced Communications
Fanshawe College
Bachelor's - Management Studies
Pillai's College of Art Science and Commerce